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Senior Account Manager, Corporate Solutions - Boston, United States - ezCater
Description
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.
For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans.
ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.To learn more, visit Corporate Solutions team is looking to bring a dedicated Senior Account Manager to own and manage a large portfolio of Corporate Solutions Accounts.
This role is a great opportunity for an individual that loves interfacing with clients and is comfortable using data to inform priorities.
The Senior Account Manager will focus on driving account growth through customer health, product adoption, and identifying trends in customer use.
What You'll Do:
Build strong relationships:
You'll collaborate with the account management team to own & grow Corporate Solutions for a portfolio of small to mid-market accounts.
Execute a consultative approach with your book of business:You'll confidently initiate conversations with customers around performance, retention, optimization, and growth
Identify growth opportunities:
You'll utilize data to drive as you identify growth opportunities within current and future accounts with a focus on retaining and expanding bookings in your book of business
Build and execute success plans:
You'll clearly communicate and define business outcomes with identified objectives, stakeholders, milestones, risks, and the metrics & activities needed to achieve them
Optimize adoption across your book:
You'll develop a strong understanding of your customer segment including their business drivers & strategies guided by success stories from alike accounts & industry trends specifically around how they can use Food for Work to drive their initiatives.
Be the voice of the customer:
You'll advocate for your customer to cross-functional teams including sharing needs with product, marketing, and support to ensure optimal alignment and prioritization
Aim Higher Make it Better:
You'll work with Onboarding, Account Management, Support, Operations, and Product to ensure that we're hearing what our customers need and that we're setting the right expectation to drive an evergreen zero-churn program.
Rely on data to identify and solve problems:
You'll use all data at your disposal to rank priorities, proactively solve problems before they exist, and share data with customers & internal stakeholders to drive successful outcomes
What You Have:
3+ years in a sales centric customer facing role, ideally in account management, salesInnate emotional intelligence, empathy, and negotiation skills (you build trust quickly and maintain it easily)
A comfortability with using data to inform priorities and identify where your time is best used to deliver resultsA scrappiness and grittiness about you that is comfortable in navigating within ambiguityProblem-solving expertise (you start with root cause and tailor solutions accordingly)An entrepreneurial, self-starter attitude; you're ready to hit the ground running in a developing role on a team that's new to ezCaterThe ability to prioritize, balance, and delegate tasks appropriatelyExecutive presence and excellent verbal & written communication skillsA high comfort level with presenting via video, including one-to-one and one-to-many sessions, both live and recordedThe national cash compensation for this role is a base salary of $80,000 with a variable component of $40,000 for an on target earnings of $120,000 per year.
These numbers do not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).Please have fun with the Cover Letter portion of the application It does not need to follow "traditional" cover letter guidelines - we would love for you to write words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should knowezCater does not sponsor applicants for work visas or legal permanent residence.
What You'll Get from Us:
You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization.
Have people in your life - of any age - who always, often, or sometimes need your help? We make room for that.
Have a bad thing or a good thing happen to you? We make room for that, too.Oh, and you'll get all this:
Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.ezCater is an equal opportunity employer.
We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.
At the same time, we do not employ jerks, even brilliant ones.For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.#BI-Remote
