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Wilmington

    Office Assistant - Wilmington, DE, United States - ChristianaCare

    ChristianaCare
    ChristianaCare Wilmington, DE, United States

    3 weeks ago

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    Description

    Our Surgical Optimization department located in Wilmington De is looking for a full time Office Assistant to create a friendly, welcoming calm and efficient environment for the practice.

    Serves patients with poise and compassion virtually or on-site within the practice, fields phone calls, greets, and supports patients, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient.

    The responsibilities of the Office Assistant will include but are not limited to.
    Oversees all front desk operations.
    Assists with training of new staff on scheduling patients in: Soarian, Rev-cycle, Surgi-net and maintains all job aids.
    Coordinates daily function of CSO office.

    Comfortable being on camera regularly and greets and interacts with patients in a professional manner virtually or on-site to collect required demographic and financial information.

    Processes/verifies referral information and eligibility for insurance reimbursement as needed.
    Verify insurance coverage & coordinates referrals for virtual and on-site appointments.
    Prepares patients for video visits with providers as needed, troubleshoots patient issues with video visits and supports patients as they join ChristianaCare's Patient Portal
    Performs day-end reconciliation of appointments & payments received.
    Answers all phone calls in a professional manner and relays accurate messages.
    Listens and responds to messages at designated intervals throughout the day (morning, after lunch, before leaving)
    Communicate with provider and staff through EMR.

    Communicates with various surgeon offices referring patients regarding inability to reach patient as well as provides a referral summary: optimized for surgery /risk analysis.

    At time of appointment reviews survey responses launched in twistle (HOOS/KOOS and PROMIS) for completion, if not completed launched real time to patient cell phone.

    Performs general office duties such as ordering supplies, maintenance requests and follow-up.
    Maintains unit safety manual and follows up on JCAHO mock rounding opportunities.
    Facilitates testing, labs, appointments, for patients.
    Prepares medical records to include scanning and indexing tests, reports, into patient charts.
    Assists with copying, faxing, and general administrative support.
    Work in a role that directly impacts the lives of our patients, staff & community
    ~ 403B company match and Tuition Reimbursement
    ~Preferred knowledge of ICD, CPT Codes & Medical Terminology
    Knowledge of physician office systems and practices
    Ability to work with computers.
    Maintain patient confidential information.
    Ability to work with computers, mobile devices and have a general knowledge of devices.


    Office Hours:
    Day Shift 7:30am- 4pm Monday through Friday

    Experience in a medical office setting with administrative support

    Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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