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    Club Manager - Stanhope, United States - Crunch Fitness - Morris Plains/Stanhope/Toms River

    Crunch Fitness - Morris Plains/Stanhope/Toms River
    Crunch Fitness - Morris Plains/Stanhope/Toms River Stanhope, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionRequirements:
    • Fluent in English
    • Proficient reading and writing skills
    • Computer Skills
    • 2 years management experience required
    • Fitness management experience preferred
    • Current Cardiopulmonary Resuscitation (CPR) required
    Special Skills:
    • Excellent written and verbal communication
    • Creative management techniques
    • Strong organizational skills
    • Strong leadership skills
    • Strong administrative skills
    • Strong customer service skills
    • Strong computer skills
    Responsibilities:Administration/Organization
    • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
    • Communicate and implement club policies and procedures to employees.
    • Encourage staff to work as a team and be productive.
    • Illustrate an ability to make decisions.
    • Recruit and hire the highest possible caliber of staff.
    Sales/Revenue Management
    • Demonstrate the ability to lead, motivate, and manage team.
    • Achieve desired sales goals.
    • Achieve desired revenue goals thru the leadership and motivation of employees.
    • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
    • Ensure that Team maintains proper tracking forms and the daily leads.
    • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
    • Ensure ongoing prospecting and generation of new prospective members.
    • Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
    • Ensure that he staff has a high level of knowledge about the clubs programs, facilities and equipment.
    • Emphasize importance of staff involvement in the community and neighborhood businesses.
    Operations
    • Support personnel related problems or difficulties by following club procedure and documentation.
    • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
    • Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciate staff.
    • Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
    • Reinforce to staff the cleanliness is everyones responsibility, not just the maintenance staff.
    • Ensure proper inventory of maintenance parts.
    • Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
    Leadership/Motivation
    • Serve as a role model for employees.
    • Communicate effectively by holding weekly and individual meeting with Front Desk personnel.
    • Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.
    Meetings
    • Monthly or Weekly Department Meetings
    • Employee Training Meetings
    • Annual Performance Evaluations
    Accountabilities
    • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
    • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.
    • Keep current in knowledge of key competitors.
    • Conduct frequent walk thrus.
    Measurement Standards
    • Ensure standards of clubs cleanliness and customer service excellence.
    • Demonstrate professionalism by leading by example.
    • Membership retention.
    • Timely completion of assigned tasks and projects.
    • Follow all policies and procedures.
    Above description may be subject to change or alteration at any time.


    Reports to:
    • General Manager
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