Lead IT Technician/coordinator - Houston, United States - F2ONSITE

F2ONSITE

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Onsite Lead IT Technician/Coordinator - Houston, TX

Requires Technical Project Coordinationt/Management and Logistics Experience
Must be ok with local travel and able to work independently.
Must have experience leading a team, team scheduling, reporting and working with logistics.
Working with executives/high level executives is a plus.

Project Timeline

June December 202
Monday-Friday 40 hours

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an enduser environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing enduser desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned deskside support activities
Display outstanding technical and professional services skills at all times
Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the enduser and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

1.

Project Planning and Execution:

Lead the planning, execution, and closure of IT Field Services projects, ensuring alignment with organizational goals and objectives.
Contribute to the development of project plans, timelines, and budgets, and monitor progress against milestones.
Coordinate with stakeholders to define project scope, objectives, and deliverables.
Travel may be required to oversee project deployments or meet with clients/vendors.
Assist with logistics for equipment and facility readiness.

2.

Resource Management:

Allocate resources effectively to meet project requirements and optimize utilization.
Coordinate with internal teams, contractors, and vendors to ensure timely delivery of materials and services.
Monitor resource allocation and adjust as necessary to mitigate risks and address project constraints.
Conduct training and orientations for project resources.

3.

Risk Management:

Identify project risks and develop mitigation strategies to minimize their impact on project outcomes.
Proactively address issues and obstacles that arise during project execution, ensuring timely resolution.
Monitor project performance metrics and implement corrective actions as needed to stay on track.

Requirements:

Education and Experience:

Typically requires technical school certification or equivalent of 12 years of relevant experience
Knowledge of relevant software and hardware systems
May require additional customerspecific certifications or training as required

Skills:

Excellence in communication and customerfacing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with mínimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

Additional Information

F2OnSite supports and adheres to all state laws regarding background checks.

About F2OnSite
F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers.

Our tag line of "Relax, we got this" isn't just marketing:
it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.

F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply.

Job Types:
Full-time, Contract

Pay:
$ $35.00 per hour

Expected hours: 40 per week

Schedule: