- Manage the Conferences Resource & Travel inbox, responding to email inquiries within 24 hours.
- Establish necessary flows of communication to Resource & Travel team while maintaining an organized inbox.
- Action requested changes across all tools and consistently escalating to manager when necessary.
- Maintain a strong line of communication with stakeholders, ensuring all emails and actions have been processed, information has been shared with affected teams, and following up with stakeholders when necessary.
- Independently and confidently communicate with senior-level executives to request information required to update tools or meet deadlines.
- Support with management of Conference Allocation and Conference Delivery Support List tools, ensuring data & formula consistency and accuracy across all tools and reporting.
- Partner with Logistics, Associate Registration, and Housing teams to communicate and expedite next steps for late changes / additions to conference resourcing.
- Create & maintain tools to support the Corporate Events team, providing a consistent approach for internal events staffing.
- Assist in identifying resources to fill staffing gaps when required, leveraging data from availability survey.
- Manage weekly ongoing travel approval process, tracking newly proposed associates and provide analysis by division for approval by manager.
- Partner with Resource & Travel team to provide support during bi-annual travel review process.
- Prioritize, improve, and manage multiple tasks in a data-driven, high-performance environment.
- Ability to travel up to 20% of the time.
- Bachelor's degree required.
- 1-3 years' experience in Travel Planning, Project Management, Conferences/Events or Consulting.
- Conference or event experience preferred.
- Exceptional oral and written communication skills; demonstrated ability to speak/write clearly and persuasively.
- Fully competent in Microsoft Office and Google, especially Excel and Google Sheets (ex. using v-lookups, pivot tables and formulas consistently).
- Exceptional collaboration skills with proven ability to build partnerships across lines of business.
- Ability to efficiently prioritize in a dynamic work environment.
- Consistent demonstration of integrity, collaboration, no-limits mindset, objectivity, and delivery of results.
- Inquisitive, creative, and innovative with exceptional problem-solving skills and very strong attention to detail.
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