Csr Customer Service Representative- Direct Mail - Mount Laurel, United States - Square One Inc

Description

Are you a highly skilled and motivated individual looking to be a part of a leading company specializing in direct mail services? If so, Square One Direct Mail Services is the place for you

We are currently seeking a Customer Service Representative (CSR) who is passionate about customer satisfaction and thrives in a fast-paced environment.

As a CSR at Square One, you will be responsible for ensuring client satisfaction through exceptional customer service and support.

Responsibilities:

• Serve as the main point of contact for clients, handling inquiries, requests, and resolving any issues effectively and efficiently.
• Collaborate with clients to understand their requirements, provide guidance on our direct mail services, and ensure their satisfaction with our offerings.
• Assist clients with platform onboarding, troubleshooting, and training, ensuring they are able to utilize our automation technology to its fullest potential.
• Proactively communicate with clients to keep them informed about project status, delivery timelines, and any potential delays or changes.
• Collaborate and coordinate with various internal teams including sales, production, and IT to ensure timely and accurate delivery of services.
• Maintain accurate records of client interactions, including contact information, communication details, and issue resolutions.
• Continuously build relationships with clients, identifying opportunities for upselling or crossselling additional services.
• Stay uptodate with industry trends, best practices, and new technologies, implementing them into customer service processes when appropriate.

Requirements:

• High school diploma or equivalent; additional certifications or qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, ideally within a direct mail services or related industry.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate technical concepts to clients.
• Strong problemsolving skills and ability to think critically in order to resolve complex issues.
• Outstanding organizational skills, with the ability to multitask and prioritize work in a fastpaced environment.
• Proficient computer skills, including experience with CRM software and Microsoft Office suite.
• Ability to work independently as well as collaboratively within a team.

At Square One Direct Mail Services, we value our employees and strive to provide a positive work environment that fosters growth and success.

Join our team and be part of a passionate group of professionals who are dedicated to delivering exceptional service to our clients.

Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (preferred)

Experience:

• Direct mail: 1 year (required)

Work Location:
In person