Resource Connection Network Coordinator - Santa Rosa, United States - Community Action Partnership

Description

Resource Connection Network Coordinator Job Description

SALARY LEVEL: $26-$32 per hour LOCATION: Remote/Hybrid, Santa Rosa, CA

DEPARTMENT: Operations EXEMPT: Non-Exempt

REPORTS TO: RCN Network Manager HOURS: Full-Time/40 Hours per week

Date: 04/01/2024 APPROVED BY: Human Resources Director

AGENCY BACKGROUND: The objective of Community Action Partnership of Sonoma County (Community Action) is to partner with low-income families and individuals to help them to achieve economic and social empowerment, to build community, and to advocate for social and economic justice. Community Action operates a wide variety of programs benefiting low-income Sonoma County residents.

Our Mission: CAP Sonoma is a catalyst of equitable transformation, aligning partners and resources to implement values-based, data-driven, community-led solutions that help families reach their full potential.

Our Vision: We see our Sonoma County transformed into an empowered community of thriving families where every child is raised with joy, justice, and connection.

Our Values: Joy, Amor, Esperanza, Equity, Fuerza, Dignity, Inclusin

Our Promise: CAP changes peoples lives, embodies the spirit of hope, improves communities and makes America a better place to live. We care about the entire community and we are dedicated to helping people help themselves and each other.

The Sonoma Connect|Sonoma Unidos Resource Connection Network (RCN) is an integrated resource directory and will support communication, closed-loop referrals, and information sharing between organizations in Sonoma County. Sonoma Connect | Sonoma Unidos is a coalition of nonprofits and multi-sector partners leading development of a Community Information Exchange-model Network to prevent and heal Adverse Childhood Experiences and trauma caused by Structural Drivers of Health. Two core strategies of Sonoma Connect include community-led shared technology (RCN) and racial equity capacity building.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Community Action Partnership of Sonoma County is an Equal Opportunity/Affirmative Action Employer. Affirmative action involves determining areas of workforce under-representation, locating qualified protected class candidates by enlarging the recruiting base and developing the skills they need to succeed in those new positions.

Our obligations in this area stem from not only adherence to various state and federal regulations, but also from our commitment to create a culture of inclusiveness and diversity where members of our community thrive and are able to reach their full potential.

TOTAL COMPENSATION PACKAGE: Salary for this position is $54,000-67,000/per year, depending on experience. CAPS offers a generous benefits package available on the first day of the month after your date of hire that includes:

• Medical insurance through Kaiser or Sutter 80-95% paid by the employer for employee premiums plus 50% paid by the employer for dependent coverage
• Elective dental, vision insurance, FSA and Accident insurance.
• Employer paid $10k of life insurance with expandable options
• Employer paid Long-term Disability Insurance
• 401(K) plan with 2% contribution and an additional 1% matched contribution after one year of service
• Employee assistance program, CalPerks
• 3 weeks vacation (4 hours accrued per pay period) based on full time work, increases at 5 years of service
• 96 hours sick time per year (4 hours accrued per pay period) based on full time work
• 1 floating personal day
• 16 paid holidays

SUMMARY OF POSITION:

Reporting to the RCN Network Manager, the RCN Network Coordinator will provide critical administrative and technical support to RCN Users and agency staff as part of the Community Action Partnership Operations team. The RCN Network Coordinator will provide training, communications, program implementation, and support to network users. The Network Coordinator will aid the Network Manager in the onboarding and long term maintenance of the RCN technology platform. The Network Coordinator works collaboratively with the Sonoma Connect/Sonoma Unidos (SCSU) backbone team in addition to other agency programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include but are not limited to the following:

• Work with the RCN Network Manager to create a fun, engaging, and rewarding usership experience for network partners and their staff.
• Work with Network Manager to establish suitable strategies and objectives for onboarding of health centers and community partners into the Resource Connection Network.
• Monitor and respond to technical support requests from the RCN users.
• Communicate by email, establish and maintain healthy relationships with network partners, vendors, and industry contacts.
• Prepare and send documents, solicit feedback, and incorporate edits.
• Support data governance activities to ensure that NinePatch/Resource Connection Network platform is equity-focused and is compliant with state and national laws.
• Help to design, deliver, and refine trainings on the topics of digital security, inter-agency referral culture, equitable data gathering and use, general technology literacy, etc.
• Support project management tasks. Track internal and external deadlines, create templates, and coordinate with external partners. Maintain organized files and internal records.
• Operations: Support technical aspects of a remote office, and virtual network collaboration, including mastering multiple video platforms, email platforms, office management platforms such as Google Workspace. As needed, provide logistics support to Action Team Co-chairs and partners of Community Action Partnership to host successful meetings.
• Meeting support
• Assist in various aspects of general administrative processes such as: purchasing, invoicing, expense tracking, office automation, customer service, public information, archiving of documents and other areas.
• Plan and facilitate trainings as appropriate.
• Other duties as assigned.

Requirements

SKILLS, QUALIFICATIONS, & OTHER REQUIREMENTS

• Technological proficiency
  • High level of comfort with technology
  • Ability to learn and adapt quickly to new systems
  • Provide insightful feedback informing the evolution of technological implementations
  • Power-user of cloud-based productivity apps, google workspace preferred
• Soft skills
  • Organizational capacity building concepts and practices applied by public, private, and nonprofit agencies
  • Interpersonal skills and ability to build strong relationships working in an individual or team-based environment; appreciation and respect for colleagues and their various backgrounds and cultures
  • Comfortable speaking to and leading a group, willing to be trained as a facilitator and trainer
  • Ability to remain calm under pressure
  • Time management and task prioritization skills
  • Ability to manage workload independently and proactively with the flexibility to meet changing needs and demands
• Preferred but not required:
  • Familiarity resource and referral platforms, including the governance of such platforms
  • Understanding of programs and grant lifecycles
  • Proficiency in spoken and written Spanish
  • Training, interest, or experience in Social Services, Population Health, Diversity Equity Inclusion and Belonging, Health or Community Information Exchange, and/or Cross-sector Data Sharing/Care Coordination
  • Knowledge of Sonoma County resources and communities
• Passion and enthusiasm for the mission, vision, and values of CAP Sonoma
• Prior to beginning work, must be able to pass a background check

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree or comparable years of relevant experience in any of the following: non-profit, public health, information technology, informatics, data sharing/governance/compliance, social/health education, public policy, public administration, or related discipline
• Project management methodology education or certification is a plus.
• Experience with handling HIPAA/PII/PHI

QUALITIES

• Passionate
• Innovative
• Equity-focused
• Solutions-Oriented
• Strong Work Ethic
• Willingness to Learn
• Diligence
• Curiosity
• Sense of Humor
• Honest

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is a hybrid position that operates both remotely and in a professional office environment. The noise level in the work environment is usually moderate, but also sometimes theres children present. Remote work must be conducted in a space conducive to safety and productivity, following all agency policies and procedures.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit; use the computer keyboard and mouse, use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee may occasionally be required to stand, walk, stoop, crouch, and lift/move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities and activities may change at any time with or without notice.