- Generate schedules for various support groups using the NICE IEX Workforce Management software
- Perform staffing, SLA, and trending analysis
- Plan and Communicate Saturday, Holiday, and On-Call staffing
- Facilitate agent moves, schedule changes, etc. for agents across call center segments.
- High School Diploma (required)
- 0-2 years' experience in Workforce Management
- Strong analytical skills
- Ability to work independently and meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office Suite of Applications
- Presentation Development and execution of reporting and analysis (preferred)
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
-
Workforce Development Manager
2 weeks ago
Community Inclusion and Development Alliance Bayside, United States**Company Description** · Community Inclusion and Development Alliance (CIDA) is a 501(c)3 Non-Profit organization based in Queens, NY. Our mission is to increase inclusion opportunities and strengthen the capacities of individuals with disabilities. CIDA provides family support ...
-
UKG Workforce Management
5 days ago
PwC Melville, United StatesSpecialty/Competency: Oracle · Industry/Sector: Not Applicable · Time Type: Full time · Travel Requirements: Up to 60% · A career in our Oracle Human Capital team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterpris ...
-
Manager Workforce Management
1 week ago
Liberty Dental Uniondale, United StatesJob Details · Job Location · Tampa, FL or - Uniondale, NY · Position Type · Full Time · Job Shift · Day · Drive Service Success: Join Liberty Dental Plan as Workforce Manager · Position Summary · This position will provide direction and support to the Workforce Managemen ...
-
Workforce Management Specialist
2 weeks ago
Staff Agency LLC (formerly Delta Hire, LLC) Plantation, United StatesPosition Overview: As a Workforce Manager you will be responsible for overseeing all aspects of workforce management to ensure the efficient operation of our contact center. You will play a pivotal role in forecasting, scheduling, real-time monitoring, and analyzing data to optim ...
-
Workforce Forecasting/Management
1 week ago
Morgan Stanley Purchase, United StatesMorgan Stanley is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management (WM), and Asset Management. Morgan Stanley provides comprehensive financial advice and services to its clients inclu ...
-
Workforce Development Manager
6 days ago
MusicBreeds Inc Hempstead, United StatesJob Description · Job Description · Workforce Development Manager · Salary Range · 45k - 50k · Job Summary · MusicBreeds is a leading organization dedicated to workforce development, committed to empowering individuals to achieve economic independence and career success. Throug ...
-
Workforce Forecasting/Management
2 weeks ago
Morgan Stanley Purchase, United StatesMorgan Stanley is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management (WM), and Asset Management. Morgan Stanley provides comprehensive financial advice and services to its clients inclu ...
-
Workforce Forecasting/Management
2 weeks ago
Morgan Stanley Purchase, United StatesMorgan Stanley is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management (WM), and Asset Management. Morgan Stanley provides comprehensive financial advice and services to its clients inclu ...
-
Service Support Manager
2 weeks ago
Sunbelt Rentals Islip, United States**Join Our Team** · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast f ...
-
Executive Assistant
1 week ago
IVCi Hauppauge, United StatesIVCI is a leader in the Unified Communications, Collaboration and Audio-Visual Integration industries. We provide solutions to corporate, educational, and government markets across the US and the world. Our services aim at achieving client goals by focusing on the desired end use ...
-
Dual Recovery Coordinator
2 weeks ago
FAMILY SERVICE LEAGUE Hauppauge, United StatesThe Dual Recovery Coordinator will assist community agencies in improving their capacity to provide quality service to individuals with both mental illness and substance use disorder. This is a pass-through position with Family Service League, and work is performed under the supe ...
-
Warehouse Driver
2 weeks ago
Long Island Cares Hauppauge, United States**Job Summary**: · The warehouse driver operates our food bank vehicles and performs warehouse functions. · **Essential Functions**: · - Follow scheduled routes for pick-ups and deliveries. · - Load and unload products on trucks at pickup locations and warehouse. · - Efficiently ...
-
Administrator, Route Process
2 weeks ago
Liberty Coca-Cola Bev LLC Hauppauge, United StatesWorking at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. · Minimum Salary: $17.00 per hour. · Maximum Salary: $20.00 per hour. · **About Liberty**: · At Lib ...
-
Case Manager, Workforce Development
3 weeks ago
Center for Justice Innovation Jamaica, United StatesJob Description · Job DescriptionTHE ORGANIZATION · The Center for Justice Innovation (formerly the Center for Court Innovation) is a non-profit organization that works with communities and justice systems to advance equity, increase safety, and help individuals and communities t ...
-
MAXIMUS Purchase, United StatesMAXIMUS, Inc. · Senior Manager, Workforce Management Product Manager · Purchase , · New York · Apply Now · Job DescriptionOverviewPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo ...
-
PepsiCo Deutschland GmbH Purchase, United StatesOverview · PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $86 billion in net revenue in 2022, driven by a complementary beverage and convenient foods portfolio t ...
-
MAXIMUS Purchase, United StatesJob DescriptionOverviewPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $86 billion in net revenue in 2022, driven by a complementary beverage and convenient foods ...
-
HR Business Partner
3 days ago
Oldcastle BuildingEnvelope, Inc. Hauppauge, United StatesThe **Human Resources Business Partner **role with us isn't just a job - it's a career opportunity with a great company. We are hiring builders in our HR function. And we want to lean into your expertise to help us get better. We will give you what you need to do your job, and yo ...
-
Habilitation Specialist 1
2 weeks ago
People With Developmental Disabilities, Office for Commack, United States**Minimum Qualifications** · A bachelor's or higher-level degree in a human services field* · - a degree in a human services field includes the professional disciplines of audiology, community mental health, nursing, nutrition, occupational therapy, physical therapy, psychology, ...
-
Account Manager, Immediate Consumption
3 days ago
Liberty Coca-Cola Bev LLC Hauppauge, United StatesWorking at Liberty Coca-Cola Beverages LLC is all about pursuing a career not just a job. Discover what it means to be energized by a multitude of possibilities and a dynamic team. · Minimum Salary: $15,664.05 per year plus projected commission of $36,335.95. · Maximum Salary: $1 ...
Specialist,Workforce Management - Brentwood, United States - DaVita Inc.
Description
5200 Virginia Way, Brentwood, Tennessee, 37027, United States of AmericaSpecialist, Workforce Management (IT)
General Purpose of the Job
A Workforce Management Specialist is accountable for the execution of the Workforce Management Service.
They will utilize the NICE IEX Workforce Management software to process schedules, create and distribute reporting, and analyze data trending.
They will work closely with Support Supervisors and/or Mangers to ensure Service Levels are met while managing their workforce.Essential Duties and Responsibilities
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most.
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
Below are some of our benefit offerings.At DaVita, we strive to be a community first and a company second.
We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.
We are proud to be an equal opportunity workplace and an affirmative action employer.As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.Salary/ Wage Range
$ $27.26 / hour
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown.
DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Learn more at