Cook - Pigeon Forge, TN, United States - Smoky Mountain Resorts

Smoky Mountain Resorts Pigeon Forge, TN, United States

5 days ago

Description

Cook Pay:
$16.00-$18.00/hr

Who We Are:
Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company.

Our Great Smoky Mountains community is significant to us As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR's 'Spirit of Hospitality' and our Smoky Mountain community.

Purpose:
The Kitchen Cook prepares high-quality meals in accordance with food health and safety regulations and company standards.

The cook's responsibilities include following instructions relating to the timely preparation of food orders, organizing workstations, and assisting other cooks as needed.

You should also be able to ensure that the refrigerators and storerooms are kept clean and tidy.

To be successful as a Kitchen Cook, you should be able to use various cooking techniques and methods to prepare meals that meet our customers' expectations.

Ultimately, a top-notch Kitchen Cook should be able to handle multiple food orders without compromising on quality.

Primary Essential Duties & Responsibilities:

Managing the Business:

The Kitchen Cook will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand.

Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

Preparing and assembling ingredients for menu items.
Preparing high-quality meals and food items according to company recipes.
Storing excess food at the correct temperature to avoid spoilage.
Ensuring that food portions and food presentation meet company standards.
Monitoring supplies and re-ordering stock as needed.
Ensuring that cooking utensils are clean before each use.
Cleaning and sterilizing food preparation areas.
Assisting other cooks to ensure that food orders are completed in a timely manner.
Efficiently resolving problems with customers' orders.
Ensuring that food health and safety regulations are followed.
Receive TOSHA certification to handle biohazards in compliance with proper training.
Interact with guests and ensure they are having a top-notch vacation experience.
Understand all safety regulations and operate systems in accordance with all safety measures.
Communicate with guests in a friendly and positive manner.
Host a safe and interactive environment that all children and families can enjoy.
Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
Knowledge and ability to comply with all company operating policies and procedures.
Perform other incidental and related duties as required and/or assigned.
Management reserves the right to change, remove or add to these duties as necessary.
Commitment to SMR's

Legendary Service:

Align with SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.

Actively participate in empowering and encouraging team members to have exceptional guest interactions.
Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:
High standard of accuracy in all aspects of the job and other project assignments.
Maintain strict confidentiality and excellent judgment regarding privileged information.
Ensure my work areas are safe, organized and maintained.

Personality / Attitude:

As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure.

Clearly distinguishes between right and wrong.
Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
Enjoy working with people, training others and providing excellent guest service.
Willingness to learn best practices and adapt to procedural changes.
Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
Recognized as a positive influence on others.
Ability and commitment to work well with other staff.
Appearance, hygiene and dress represent the company's image.

Skills / Knowledge:
Be in good physical condition and be able to perform indoor and outdoor duties.
Ability to work in a fast-paced, demanding work environment.
Maintain a culture of legendary service and hospitality among all team members.
Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
Strong organizational skills with excellent attention to detail (ATD).
Must be able to prioritize, plan, meet deadlines and practice time management skills daily.

Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.

Physical Requirements:
Stand and walk for most of the workday.
Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
Climb 3-5 flights of stairs, sometimes multiple times per day.

Education / Experience:
High school diploma preferred.
Kitchen Cook experience is preferred.
ServSafe food handling certification is preferred.
Sound knowledge of cooking methods and techniques.
Strong attention to detail and cleanliness.
Ability to work efficiently with others.
Flexible and adaptable.
Reliable communication and poise.
Ability to deal with a diversified workforce

Benefits:
Years of Service Getaway (receive a company paid vacation after a year of service)
401k with 4% company match
Health, dental, and vision insurance for $12 per week
Paid Time Off
Professional Growth Opportunities
Tuition Reimbursement

Employee Discounts Essential Functions:

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus.

The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own.

Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water.

Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day. This position requires continuous ability to remember information. Collier Development Company is an equal opportunity employer.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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