- Previous call center experience in a tech environment is a MUST
- Background in customer support (inbound call handling and ticket creation)
- Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)- ex. performance issues, password reset, etc.
- Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.
- Will handle roughly 30-50 inbound calls a day dealing with troubleshooting and support.
- The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center.
- The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.
- The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.
- Trained in and proficient in responding to inquiries across many programs.
- Hours are Monday-Friday 9a-6p
-
Technical Support Representative
1 week ago
Groove Technology Solutions Raleigh, United StatesWe are seeking a Technical Support Representative to join our Customer Support Team. This person will be responsible for working over the phone with our customers to troubleshoot wired and wireless networking equipment. At times you will be required to configure and test equipmen ...
-
HR Representative, Talent Acquistion Support
2 weeks ago
WakeMed Raleigh, United StatesThe HR Representative performs administrative duties related to the Talent and Acquisition and Employment functions within Human Resources. Responsible for accurate high volume data entry related to pre-employment activities and new hire processing i Talent, Representative, Suppo ...
-
State of North Carolina Raleigh, United StatesThis is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more ...
-
Customer Support Representative
3 weeks ago
CornerStone Staffing Cary, United States TempCornerStone Staffing is hiring for 2 Healthcare Customer Support Reps in Cary, NC · Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc. · Work for one of the largest independent specialty pharmacies that special ...
-
Technical Support Representative
1 week ago
Scientific Calibration Inc. Cary, United StatesJob Description · Job DescriptionJob Summary · We are seeking a dedicated and skilled Technical Support Representative to join our team. In this role, you will provide essential technical support and troubleshooting for customers' equipment, manage and document repair processes, ...
-
Customer Support Representative
4 weeks ago
Skill Struck Cary, United States Full timeJob Description · Job DescriptionSkill Struck empowers educators and schools by offering computer science education at every grade level. We make coding engaging and accessible to all student demographics, especially under-represented groups in tech. · Our mission is to inspire c ...
-
Customer Service Support Representative
3 weeks ago
Labcorp RTP, United States Full timeThe Client Services Support Representative will provide support of the Molecular Genetics department at CMBP in RTP, NC. This position requires working with several different support groups and becoming familiar with a wide variety of tests performed by the department. The ideal ...
-
Field Support Representative I, II, III
3 weeks ago
Canon USA & Affiliates Cary, United StatesOverview · Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be ...
-
Verona Pharma Raleigh, United StatesVirtual Respiratory Representative, North Central · The Company: · Our mission is to improve the health and quality of life for the millions of people affected by chronic respiratory diseases. We do this principally through the development of our first-in-class molecule, ensife ...
-
Finance & Acctg Rep Claims & Billing
2 days ago
WakeMed Raleigh, United States Full timePosition Information: · The Finance & Accounting Representative is responsible for accurate billing of hospital claims according to payor guidelines resolving claim edits claims processing claims follow up activity resolving denied claims and special collections. Acts as a resou ...
-
Entry Level Sales Representative
3 weeks ago
STORM INCORP Raleigh, United States Full timeBenefits:Flexible schedule · Health insurance · Opportunity for advancement · Training & development · We are currently seeking a driven and motivated Sales Representative to join our team. As a Sales Representative, your primary responsibility will be to promote and sell our pro ...
-
Sales Representative
2 weeks ago
Refloor Raleigh, North Carolina, United States PermanentIn-Home Sales Representative - Flooring · Unleash your sales expertise and say goodbye to the limitations of a 9-5 grind Join the ranks of Refloor, the fastest-growing Flooring Company in America, and embark on a thrilling career where your earning potential knows no bounds. With ...
-
Sr. Financial Analyst
3 weeks ago
Advance Auto Parts Raleigh, United StatesJob Description · Summary: The Sr. Financial Analyst provides decision support by collecting, analyzing and interpreting data, as well as forecasting business trends to support the overall strategic and operating plans of Advance Auto Parts. These include Customer Acceleration/T ...
-
Finish Line Macy's Store Management
1 day ago
JD Group Raleigh, United States Full timeCome work for us · We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store. · Our employees are key to our success. · Physical Demands - The physical demands described here are re ...
-
InsideHigherEd Raleigh, United States Administrative Jobs ,Posting Number:PG193240EP · Internal Recruitment :No · Working Title:CLAWS Education and Workforce Development Program Manager · Anticipated Hiring Range:Commensurate with education and experience · Work Schedule:Monday through Friday; 8am-5pm; hours may vary · Job Location:Ralei ...
-
Project Manager- Senior
4 days ago
Serigor Inc Raleigh, United StatesJob Title: Project Manager- Senior (Hybrid) · Location: Raleigh, NC · Duration: 12+ Months · Job Description: · The Project Manager oversees the implementation and integration of third-party applications as part of Epic EHR implementation program. They provide additional coordina ...
-
Field Service Representative
2 weeks ago
StandardAero Raleigh, United StatesField Service Representative · Build an Aviation Career You're Proud Of · Build your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issu ...
-
Patient Care Representative
1 day ago
US Eye Raleigh, United StatesPATIENT CARE REPRESENTATIVE · About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialt ...
-
Business Development Representative
2 days ago
Eupry Raleigh, United StatesOur client, Eupry, seeks an ambitious Business Development Representative to help grow their customer base in the US. Founded in Denmark in 2014, Eupry has revolutionized the way organizations sense, monitor, and document temperatures. Eupry started as a collaborative project bet ...
-
Senior Account Manager
3 weeks ago
TowneBank Raleigh, United States Full timeTowne Insurance Has a Culture That: · Has been providing insurance and risk management services for more than years. Our commitment to exquisite service for our clients leads to opportunities, celebrations of success, bright futures for our dedicated insurance professionals, thr ...
REMOTE Tier 1 Customer Support Representative - Raleigh, United States - TEKsystems
Description
NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES
Schedule: Monday- Friday 9AM-6PM EST
**Equipment is provided
Skills & Qualifications:
Job Descriptions
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
