Medical Assistant - Boston, United States - Brigham & Women's Hospital(BWH)

Brigham & Women's Hospital(BWH)
Brigham & Women's Hospital(BWH)
Verified Company
Boston, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Medical Assistant / 24 hr / Day / BWH Mobile Service Line

General Summary/ Overview Statement


The Medical Assistant (MA) is an integral member of the mobile health team that is dedicated to increasing access to quality healthcare for vulnerable communities in the greater Boston area.


Mobile health services are specialized by "clinic" and include COVID-19 testing and vaccination, hypertension screening/treatment, and substance use disorder screening/treatment.


Under the direction of the Clinical Lead (NP) or other provider, the Medical Assistant is responsible for assisting physicians, nurse practitioners, and/or nurses with evaluation, management, and treatment of patients who seek care at one of the mobile clinics.

His/her primary roles are to register patients in the electronic medical record system; to assure efficient patient flow; to assist providers within the scope of the MA skill set; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

This is a hybrid role and she/he will be required to work both in-person and remotely.

Some mobile clinics are scheduled during the evening and on weekends to provide greater access for community members who work during the day.


Principal Duties and Responsibilities:


  • Assists mobile team with the setup and takedown of the mobile clinic site
  • Assists Operations Manager with patient flow; greets arriving patients and directs to appropriate location as needed
  • Welcomes patient and registers/updates registration in EPIC
  • Prepares patient for examination:
  • Checks patient's identification using two identifiers
  • Documents chief complaint and symptom(s) in the medical record
  • Documents interval medical and family history in the medical record
  • Reviews current medication list and prescriptions that need to be renewed
  • Documents all drugs and other allergies
  • Reviews record for immunization and other health monitoring needs
  • Obtains ageappropriate vital signs and other measurements appropriate to visit
  • Instructs patient in how to prepare for the physician or nurse practitioner (assisting as necessary)
  • Anticipates / sets up special equipment and/or supplies needed for the visit
  • Alerts the physician or nurse practitioner when patient is ready and communicates pertinent clinical information
  • Assists patient through checkout process when visit is complete
  • Cleans and prepares area for next patient
  • Responds to needs to expedite visits and keep on schedule
  • Assists the Provider and/or Nursing staff with patient care during the visit:
  • Adheres to hand hygiene and standard precaution guidelines, employing additional precautions as appropriate
  • Collects specimens and performs CLIAwaived tests during according to protocol, including:
  • Blood (phlebotomy)
  • Sputum
  • Finger sticks
  • Rapid strep or COVID19 testing
  • Throat cultures
  • Assists provider and/or nursing staff with patient examination, procedures, and treatments as directed
  • Performs other tests, procedures, and treatments as directed including:
  • Visual acuity
  • Simple dry, sterile dressing
  • Electrocardiograms, office spirometry, peak flow, administration of nebulizer treatment
  • Immunizations and administration of other medications as ordered by the provider
  • Patient education
  • Documents testing / results per protocols; uses appropriate flow sheets and screening forms for chronic disease management
  • Assists the Provider and Nursing staff with work outside the visit
  • Performs designated tasks related to tracking test results; may communicate normal test results to patients as directed by a provider or nurse
  • Performs initial response telephone screening following protocols provided by the practice
  • Faxes, mails, or telephones in prescription renewals as directed by the prescribing provider and under the supervision of the prescriber or a nurse
  • Maintains neat, clean, and safe exam rooms and treatment areas
  • Assures patient care areas are neat, clean, professionallooking
  • Assures exam and treatment areas are properly stocked, equipped, and secured
  • Assures all equipment is in good working order
  • Cleans exam rooms and equipment after each patient use per protocol
  • Adheres to Human Resource policies with respect to attendance and dress code
  • Promotes customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
  • Recognizes and respects cultural diversity
  • Adapts communication to the patient's understanding
  • Employs professional telephone and interpersonal techniques
  • Functions as an integral part of the mobile health care team
  • Interacts in a professional, cooperative way with other staff
  • Accepts and delegates responsibilities in a positive manner
  • Is a team player and offers help to others in the practice when not busy
  • Before taking breaks / lunch makes
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