- Welcomes guests by greeting, answering questions, responding to requests
- Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guests to rooms by showing location on resort map
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bills, obtaining payment
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest's valuables by processing lost and found to the housekeeping department
- Prints appropriate reports and distributes to management
- Prints or emails express check out folios to be distributed by security to departures
- Completes Manager on Duty training
- Assists accounting in the completion of researching any out of balance amounts each night
- Batches credit cards and gift cards, researches variance each night
- Ensures operating systems (Micros and OPERA) balance each night
- Researches any balances in PI accounts nightly and checks them in and out each night
- Organizes credit card receipts by type nightly
- High School Diploma (or equivalent education/experience)
- Strong basic math skills (addition, subtraction, division, multiplication)
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
- Previous OPERA experience
- Previous experience balancing financial transactions
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
- Ability to lift up to 20 lbs.
- Able to sit and/or stand for long periods of time
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Night Auditor - Garden Grove, United States - Great Wolf Lodge
Description
Pay: $18.85 per hour
*Some locations offer a $1 pay differential for the Night Auditor role.
At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.
Essential Duties & Responsibilities
Basic Qualifications & Skills
Desired Qualifications & Skills
Physical Requirements
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
