Office Representative - Richmond, United States - My First Drive Driving School

Description

The objective is to ensure smooth and profitable office operations, enhance customer satisfaction, foster loyalty and retention, and align with both customer and organizational expectations.

• Enhance customer service experience and foster natural business growth
• Assume responsibility for addressing customer concerns and seeing them through to resolution
• Handle incoming inperson and onphone sales inquiries promptly and effectively
• Achieve or surpass monthly sales goals.
• Maintain precise records and document all customer service interactions and conversations
• Tackle scheduling challenges promptly while upholding high instructor utilization rates and superior customer service
• Collaborate closely with driving instructors to optimize scheduling efficiency
• Undertake additional office duties and responsibilities as required

• Background in roles such as office management, customer service management, retail management, or assistant management
• Strong focus on customer service
• Exceptional client interaction and communication abilities
• Demonstrated experience in service sales
• Fluency in English
• Capacity for strategic thinking and leadership
• Advanced problemsolving and multitasking capabilities
• Ability to maintain composure during emergency scenarios
• Selfmotivated

• Day shift
• Evening shift

• Driver's License (required)

• Richmond, TX required)