Communications Supervisor - Commerce, United States - LifeLine Ambulance CA

LifeLine Ambulance CA

Verified Company

Commerce, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Reports To:
Communications Manager

Salary:
$66,560

Job Summary:

The Communications supervisor will direct and coordinate the daily activities of the employees in the Communication Center and carry out supervisory responsibilities in accordance with the organizations policies and daily operational needs.

The Communications supervisor will be responsible for the operations and efficiency within the Communication Center during their assigned shifts.

Essential Functions:

Ensure appropriate and efficient allocation of resources.
Foster exceptional partner relationships to ensure quality service.
Planning, assigning and directing work in the Communications Center.
Performance Improvement and appraisal for the team members.
Addressing and resolving problems, issues and complaints.
Collaborate with all LifeLine team members to ensure On Time Performance (OTP) standards are met.
Communication with Leadership teams and other departments.
Maintain professional appearance and demeanor.
Ensure compliance with organizational policies.
Monitor organizational dashboards and reports to ensure operational efficiency within the Communications Center.
Participates in Quality Improvement activities including chart audits, peer reviews and focused studies.
Participates in continuing education activities as a student, instructor, and proctor.
Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
Other duties as assigned.

Qualifications:

Current EMD, ETC, or EMT Certification
Demonstrated strong customer service skills
Schedule availability to meet operational needs.
Demonstrated ability to supervise or lead a team
Ability to multitask
Demonstrated ability to manage difficult or emotional situations.
Ability to work independently and follow directions

Cognitive/Psychosocial Requirements:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to accurately complete forms and write concise and accurate reports.
Ability to effectively present information to coworkers, licensed healthcare professionals, communications center personnel, supervisors, managers, and administrators.
Ability to listen actively and comprehend the meaning of communications with coworkers, licensed healthcare professionals, communications center personnel, supervisors, managers, and administrators.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to read and interpret routine performance data and bar graphs.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to interpret basic physiological and psychological signs and symptoms and identify those that are not normal.

Problem Solving_

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills_

Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service_

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills_

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication_

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication_

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork_

Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Ethics _

Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support_

Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
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