Telephone Operator-full-time-day Shift - Harrisburg, United States - UPMC

UPMC

Verified Company

Harrisburg, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Join our team of Life Changers

UPMC is hiring a
Full-Time, Telephone Operator to support the office in
Harrisburg.
This is a busy call center as it receives a high volume of emergency calls daily.

Ability to multi-task while answering phones is a must.

Shift is 7:00am-3:30pm

Working rotating holidays and weekends is required. Manager will discuss further during interview.

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.
High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).