information technology support technician - Hilo, United States - State of Hawaii

Description

Salary: See Position Description

Location : Island of Oahu

Job Type: Various

Job Number:

Department: Various

Opening Date: 05/11/2024

Closing Date: Continuous

Recruitment Information

Recruitment Number

The immediate vacancy is with the Department of Health and located in Manoa to Kahala.

Salary: $3,884 to $4,911 per month (SR-15, Step C to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.
Duties Summary

Independently provides technical support and assistance to departmental computer users in the use of a variety of computer equipment, systems and applications. The work includes diagnosing and resolving a variety of computer related user problems, providing training to users on computer software, hardware and installation and relocation of information technology equipment and software installation; and performs other duties as assigned.
Minimum Qualification Requirements

To qualify, you must meet all of the following requirements:

Legal Authorization to Work Requirement:

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

General Experience: ONE (1) YEAR of work experience which demonstrated the ability to read and understand complex written materials such as rules, procedures, or policies; comprehend and apply written instructions; and to write simply and clearly.

Specialized Experience: TWO (2) YEARS of work experience which demonstrated effective use of:
- personal computers,
- peripheral equipment (e.g., printers, modems, disk drives, etc.), and
- a variety of applications (e.g., word processing, electronic mail, spreadsheet, data base management).

• At least ONE (1) YEAR must have involved providing technical assistance and advice to users in resolving hardware and software problems, and providing technical instruction and information.

Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.

Special Requirement: Some positions require the ability to lift and carry objects weighing up to 40 pounds with assistance of another person and/or the use of equipment (e.g., hoisting equipment, hand truck, etc.) for heavier loads, with or without reasonable accommodation.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.

01270:112513:03:BK

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click:

ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.

YOUR JOB BENEFITS WITH THE STATE OF HAWAI'I

The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.

Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.

With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.

Paid Holidays

You may be eligible for 13 paid holidays each year; 14 holidays during an election year.

Paid Vacation

You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.

Paid Sick Leave

You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.

Other Leaves

Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.

Health Insurance

The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website for coverage and options.

Group Life Insurance

The State provides a free life insurance policy for employees.

Retirement Plan

The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to

Premium Conversion Plan

Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.

Flexible Spending Accounts

Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.

Transportation Benefits

Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.

Deferred Compensation

The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.

Temporary Disability Insurance

Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.

Social Security

As an employer, the State also contributes to an employee's social security account.

Promotions & Transfers

For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.

Training & Continuing Education

The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.

Travel Expenses

The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.

Incentive & Service Awards

The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.

Union & Collective Bargaining

Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.

The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.

CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance.

The State of Hawaii is an Equal Opportunity Employer

Revised 01/13

01

APPLICANT'S ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score.

Please do not submit a resume in place of completing the Supplemental Questions.

You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education.
In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at a regionally accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

Any information you submit may be verified.
Supporting documents must be either electronically attached to your application or submitted to our office at: State of Hawaii - Department of Human Resources Development - 235 South Beretania Street - 11th Floor - Honolulu, Hawaii

If you previously submitted supporting documents (e.g., transcripts, diploma, driver's license, etc.) to our office, you are not required to resubmit them.

• I acknowledge that I have read, understand and agree with the above.

02

APPLICANT'S ACKNOWLEDGMENT (Continued)
Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified.

In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.
Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.
Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.
Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

• I acknowledge I have read, understand, and agree to all of the above.

03

MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)
A link to the Minimum Qualification Requirements (MQRs) has been provided in the online job application. Please review the MQRs in their entirety.

• I acknowledge that I have accessed and read the complete Minimum Qualification Requirements via the live link provided in the job announcement.

04

LIFTING AND CARRYING REQUIREMENT
Some positions require lifting and carrying loads of various weights without assistance or with the assistance of another person and/or use of equipment (e.g., hoisting equipment, hand truck, etc.) for heavier loads, with or without reasonable accommodation.
Do you wish to be considered for these positions?

• Yes
• No

05

GENERAL EXPERIENCE REQUIREMENT
How many years of experience which demonstrated the ability to read and understand complex written materials such as rules, procedures, or policies; comprehend and apply written instructions; and to write simply and clearly do you possess?

• No Experience.
• I possess a high school diploma or GED.
• Less than 6 months of experience.
• 6 months to less than 1 year of experience.
• 1 or more years of experience.

06

If you stated that you have 'No Experience' in the question above, please indicate 'None' or 'N/A' below.

If you indicated that you possess the General Experience, please provide the following information to address your relevant background.

All employers listed below should also be listed on your application. Any information you submit may be verified. Treat each change in employer or position separately. The information for each employer should include:

A. Employer name, employment dates (from and to, MONTH and year), average number of hours worked per week, and your job title.

B. Describe this employer. Was this a government agency? (e.g., Federal or State agency, etc.), private consulting firm, self employment, etc.? What kinds of services did it provide? To whom (describe clientele)?

C. What was the primary function of your position? What were your major duties and responsibilities? In your description, avoid the use of vague terms and instead be very specific as to the duties you performed.

D. Describe your experience with this employer, if any, which demonstrated your abilities in each of the following areas. Treat each area separately and in the order and format given. Be sure to include your specific role and give representative examples.
1) Read and understand complex written material. What kinds of written material did you have to work with? Why were they complex?
2) Comprehend and apply written instructions. What kinds of written instructions did you have to comprehend and apply?
2) Write simply and clearly. What kinds of work related materials did you have to produce?

E. How did your duties and authority differ from those of your supervisor?

07

SPECIALIZED EXPERIENCE REQUIREMENT
How many years of experience which demonstrated effective use of personal computers, peripheral equipment (e.g., printers, modems, disk drives, etc.), and a variety of applications (e.g., word processing, electronic mail, spreadsheets, database management, etc.) do you posses?
At least ONE (1) year must have involved providing technical assistance and advice to users in resolving hardware and software problems, and providing technical instruction and information do you possess?

• No Experience.
• Less than 6 months of experience.
• 6 months to less than 1 year of experience.
• 1 year to less than 1 1/2 years of experience.
• 1 1/2 years to less than 2 years of experience.
• 2 or more years of experience.

08

If you stated that you have 'No Experience' in the question above, please indicate 'None' or 'N/A' below.

If you stated that you possess the Specialized Experience, please provide the following information to address your relevant background.

All employment information listed below should also be listed on your application. Treat each change in employer or position with the same employer separately. The information for each employer should include:

A. Employer name, complete dates of employment, and your job title.

B. Description of this employer. Was this a government agency? Private company? Self-employment? What kinds of services did it provide? To whom?

C. Which department or section did you work in? What was the primary function of your position? What were your major duties and responsibilities? In your description avoid the use of vague terms and be very specific as to the duties you performed.

D. Describe your work experiences, if any, with this employer in each of the following areas. Include your specific role, the steps you took, and what happened as a result. Give representative examples. Treat each area separately and in the order and format given.
1) Use of personal computers, peripheral equipment and a variety of applications. What kinds of computers, peripherals and applications did you use regularly at work?
2) Providing assistance and advice to users in resolving hardware and software problems, which included identifying the nature of a variety of problems and resolving them. What kinds of problems? How did you resolve them?

E. What was the frequency of your involvement in providing computer training and technical support to staff (choose one)?
1) Daily (such duties were a constant part of my job).
2) Once or twice a week.
3) A couple of times a month.
4) Only as needed (when the tech support staff was not available).

F. Did this employer have a separate office(r) which had formal responsibility for all computer-related issues (such as training or technical support)? If yes, what was the relationship of your position to this entity?

G. How did your duties and Level of authority differ from those of your supervisor?
Be specific and complete in your responses. A resume submitted in lieu of answering each supplemental question completely will NOT be accepted.

09

SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE
Please indicate if you are using the substitution to fully or partially meet the specialized experience requirement.

In order to receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application.

• I am not using the substitution.
• I possess a bachelor's degree in Information and Computer Science from an accredited college or university.
• I possess an Associate's degree in Information Technology from an accredited business college, community college or other technical training program.
• I possess a Certificate of Achievement (30 credits) in Information Technology from an accredited business college, community college or other technical training program.
• A Certificate of Completion (12 credits) in Information Technology from an accredited business college, community college or other technical training program.

Required Question