Technology Support Technician - Hilo, United States - Hawai'i Island Community Health Center

Hawai'i Island Community Health Center Hilo, United States

2 days ago

Hawaii Island Community Health Center background

Description

Job Description

Position Function SUMMARY

Under the general supervision of the IT Manager, the Technology Support Technician strives to uphold the mission, goals and objectives of Hawaiʻi Island Community Health Center. His Her focus includes but is not limited to, network infrastructure and devices, desktop and systems support, staff support, clinic departments and outside vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Network Support - Primary

Active Directory computer and user administration. New User Request creation, submittal and test.
Monitor Antivirus/Malware for Endpoints and acting on threats and concerns.
Data backup monitoring and restore support for networked devices and systems.
Monitors ISP links and investigates latency or packet loss.
Assist with hardware racked equipment installs and cabling.

Helpdesk Support - Secondary

Assist HICHC staff with daily hardware and software application support needs.
Supports workstation setups and moves at all sites.
Assists configuring new PC's, Laptops, printers, mobile devices, etc.
Manages own tickets of incident and service requests.
Supports meeting setup requests.
Provides support for printers, fax lines and fax servers.

Shared Operational Duties

Partner with Medical and Dental software host vendor for software hardware help desk support.
Provides technical orientation for new employees on an as needed basis.
Assistance with projects for new and existing clinic sites technical needs.
Maintains inventory: software, hardware, licensing, etc.
Telephone equipment inhouse installs, facilitate connection installs with vendors.

Other duties as assigned

POSITION SPECIFICATIONS

Requirements of Position

This position requires an individual with the knowledge, skill, and abilities needed to perform the daily tasks involved to provide an elevated level of service to the HICHC Organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Accredited college degree or technical certifications desired.
2 years technical support experience required.

Skills & Competencies:

Excellent communication skills both written and verbal.
Focused customer service skills with the eagerness to react in a positive, encouraging and respectful manner.
Ability to manage multiple projects and priorities in a dynamic environment and adapt to change quickly and positively.
Demonstrated ability to be self-directed, with excellent organizational and analytical skills.
Ability to contribute to operational and strategic development of the organization and team.
Ability to document Method of Procedures of workflows and configurations.
Knowledge of network systems design, configuration, operations and administration.
Knowledge of application systems support, implementation and training.
Ability to monitor network and application systems data security, recognize improvements needed and implement changes when necessary.
Willingness to further technical knowledge through continuing education.

PHYSICAL CHARACTERISTICS/WORKING CONDITIONS

On-call availability.
Occasional weekend and off-hour availability.
Sitting for extended periods of time.
Bending and crouching over and under equipment.
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
Lifting and transporting heavy to moderately heavy objects, such as computers and peripherals.

Confidential and Sensitive Information:

Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and their families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, up to and including termination of employment.

The foregoing position description is not all-inclusive of the duties that may be assigned to the employee. To ensure maximum flexibility and efficiency and to encourage cross-training, employees will be assigned additional duties as deemed necessary or desirable by HICHC.

information technology support technician

23 hours ago

State of Hawaii Hilo, United States

Salary: See Position Description · Location : Island of Oahu · Job Type: Various · Job Number: · Department: Various · Opening Date: 05/11/2024 · Closing Date: Continuous · Recruitment Information · Recruitment Number · The immediate vacancy is with the Department of Hea ...
Board Certified Behavior Analyst

3 weeks ago

BAYADA Hilo, United States

Have the career you always wanted helping clients build their independence and social skills with BAYADA · Support children with autism to reach their full potential · Positions available across settings, in schools, centers, home and community · BAYADA Home Health Care is curre ...
Lab Assistant Specialist

1 week ago

Sonic Healthcare Hilo, United States Full time

Job Functions, Duties, Responsibilities and Position Qualifications: · Quality is in our DNA -- is it in yours? · You've got a passion for patient care. You're personable, professional, and confident that nobody can find a vein like you. You're also looking for great benefits, ...
Diesel Technician Mechanic

1 day ago

Ryder System, Inc. Hilo, United States

Immediately hiring a Permanent Full Time Senior Level Diesel Technician to support our Truck Fleet at Ryder in Hilo, HI. For More Info Call Vickie or Text "Hilo" to Hear it from a Ryder Technician Employee Here: https:// Ryder. Careers. Diesel Technician, Technician, Mechanic, Di ...
Joint Data Network Technician

1 week ago

ANSER Hilo, United States

COMPANY OVERVIEW: · ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative ...
Biomedical Technician

6 days ago

US Renal Care Hilo, United States

Mission Diversity Inspiration GrowthOUR MISSIONAt U.S. Renal Care, we're changing the lives of everyone living with kidney disease.OUR DIVERSITY IS OUR STRENGTHAt USRC, we are building a culture of diversity and inclusion where each employee has a voice, and every team member is ...
Travel Nuclear Medicine Technologist

2 weeks ago

TotalMed Allied Hilo, HI, United States

TotalMed Allied is seeking a travel Nuclear Medicine Technologist for a travel job in Hilo, Hawaii. · Job Description & Requirements · Specialty: Nuclear Medicine Technologist · Discipline: Allied Health Professional · Start Date: 06/10/2024 · Duration: 13 weeks · 40 hours per we ...
Industrial Maintenance Tech II

2 days ago

Waiakea Inc Hilo, United States

Job Description · Job DescriptionDescription:Position Overview · The Industrial Maintenance Technician II will be the senior technician on shift, with their knowledge and skill set leading the maintenance team while fostering a positive partnership and working hand and hand with ...
Travel Radiology Technician

2 weeks ago

Epic Travel Staffing Allied Hilo, United States

Job Description · Epic Travel Staffing Allied is seeking a travel Radiology Technician for a travel job in Hilo, Hawaii. · Job Description & RequirementsSpecialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: 06/17/2024 · Duration: 13 weeks · 40 hou ...
Geographic Information System Technician I

1 week ago

County of Maui Hilo, United States

Salary: $3,884.00 Monthly · Location : Maui County (various), HI · Job Type: Permanent Full-Time · Job Number: R-9392 (B) · Department: Department of Environmental Management · Opening Date: 02/09/2024 · Description · Performs skilled technical work using Geographic Informa ...
Network Engineer

1 week ago

Kinettix Hilo, United States

Job Description: · Independent Contractor · Contract to Hire · Job Title: Network Technician · Responsibilities: Work a minimum of two days/week, with the ability to flex up for projects. · Install, terminate, and test structured cabling systems, including Cat 5/6 cables. · ...
Travel CT Technologist

1 week ago

LeaderStat Hilo, United States

LeaderStat is seeking a travel CT Technologist for a travel job in Hilo, Hawaii. · Job Description & RequirementsSpecialty: CT Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shift: 12 hours · Employment Type: Tr ...
CT Travel Technologist

2 weeks ago

LeaderStat Hilo, HI, United States

LeaderStat is seeking a travel CT Technologist for a travel job in Hilo, Hawaii. · Discipline: Allied Health Professional · ~ Start Date: ASAP · ~ Shift: 12 hours · ~ Employment Type: Travel · Tech Computed Tomography | Registered Nurse - RN in Hilo, HI · LeaderStat is curr ...
Electronics Technician

1 day ago

National Optical Astronomy Observatory Hilo, United States

UPDATE: Extending first round application review date to January 12, 2024. · NSF's NOIRLab is seeking an Electronics Technician to be part of the Electrical/Electronics Engineering (EE) group of NOIRLab Engineering Services, an inter-continentally distributed team of about 40 ele ...
Industrial Maintenance Supervisor

2 days ago

Waiakea Inc Hilo, United States

Job Description · Job DescriptionDescription:Position Overview · The Maintenance Supervisor will oversee all Maintenance Technicians in the Production Facility. This role will be responsible for facilitation and leadership to install, troubleshoot, maintain, and improve process a ...
General Application

2 weeks ago

WAIAKEA INC Hilo, United States

If you have a passion, we have a position and would like to learn more about you Waiakea Inc. offers a variety of career opportunities in the following areas: · Manufacturing · Warehouse Support · CDL Class A Drivers · Logistics · Office & Administration · Marketing · Sale ...
General Application

2 weeks ago

Waiakea Inc Hilo, United States

Job Description · Job DescriptionDescription:If you have a passion, we have a position and would like to learn more about you Waiakea Inc. offers a variety of career opportunities in the following areas: · Manufacturing · Warehouse Support · CDL Class A Drivers · Logistics · Off ...
Surgical Tech

2 weeks ago

Trustaff Hilo, United States

About this job · As an Operating Room Technician, also sometimes called Surgical Technologists, you are an important part of the operating room team. OR Techs prepare the operating room, instruments, supplies, and you must be able to confidently ensure the sterility of the equipm ...
Law Technician II

4 days ago

County of Maui Hilo, United States

Salary: $4,364.00 Monthly · Location : Maui County (various), HI · Job Type: Permanent Full-Time · Job Number: R-9765 · Department: Department of the Corporation Counsel · Opening Date: 02/02/2024 · Description · Performs technical legal work in support of professional staf ...
Operations Specialist

1 week ago

Army National Guard Hilo, HI, United States

As a Chemical Operations Specialist for the Army National Guard, you will support the country during natural disaster relief efforts and safeguard the nation from chemical and biological warfare. · To perform these functions, you will be trained to expertly handle nuclear, biolo ...