Office Services Associate - Austin, United States - Wlliams Lea

Wlliams Lea

Verified Company

Austin, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary - Mon-Fri: 9:30am-6:30pm

The Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail, intake functions, and reception coverage) at a client site.

Job Duties

(* denotes an "essential function")

Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Perform work in copy, fax, hospitality, mail, intake functions, and reception coverage as needed and according to established procedures.
Follow procedures so as to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for sending and delivering faxes.
Troubleshoot basic equipment problems.
Load copiers with various paper and toner.
Prioritize workflow.
Performs Quality Assurance on the work of others as requested.
Place service calls when needed.
Answer telephone in the service center.
Adhere to Williams Lea Tag policies in addition to client site policies.
Use equipment and supplies in a cost efficient manner.
Must be able to lift up to 50 lbs. on a regular basis.

Job Qualifications

High school diploma or equivalent.
Minimum 3 years of customer service experience in a legal, banking or large corporate environment.
Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
Familiar with general fax, mail and reprographics procedures
Attention to detail.
Must have good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problemsolving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Good written communication skills.
Must work well in a team environment.
Ability to work in a fast paced environment.
Professional telephone demeanor.
Must be selfmotivated with a positive cando attitude.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Must be able to communicate and interact effectively with multifunctional and diverse backgrounds.

Equal Employment Opportunity:

It is the policy of Williams Lea Tag to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea Tag is a drug-free workplace and performs pre-employment substance abuse testing.

WLRSR