Psychiatric Coordinator - Austin, United States - CommUnityCare Health Centers

CommUnityCare Health Centers

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Position Summary:

The Psychiatric Coordinator provides direct support to clinical operations within behavioral health, specifically

the psychiatric providers. Assignments could include managing and optimizing psychiatry schedules, obtaining

medication and services preauthorization from third party health insurances, data entry into patient's medical

record, staffing medication refill requests with the prescribing staff, and other duties as assigned. The

Psychiatric Coordinator is under the direct supervision of the Behavioral Health Support Specialist.

Responsibilities:

Essential Duties:

Manage psychiatry scheduling, including rescheduling and patient reminder calls
Conducts outreach and/or follow up calls as needed
Track and manage medication refill requests and prior authorization with the psychiatrists and/or midlevel prescriber as

needed.

Obtain medication and services preauthorization from third party health insurances.
Collaborate with pharmacy and prescribing provider regarding medication questions.
Collaborate with schools and businesses that all forms requested (as approved by CommUnityCare) are completed and

returned.

Maintain updated referral resources.
Conduct patient chart research as it relates to medication refill requests, request paperwork (such as but not limited to:

behavioral health assessments, work/school notes, jury duty, housing, food stamp letters, etc.)

Enter data into the patient's medical record.
Complete all direct and indirect care documentation in a timely manner and ensure patient records are current and

complete.

Staff clinical issues with appropriate behavioral health staff.
Attend all mandatory meetings and planning sessions. These may be related to quality assurance, patient care and other

related topics.

Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with

all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating

Procedures and CommUnityCare Policies and procedures.

Complete updates on safety through the organization's computerized education system on an annual basis.
Collaborate, communicate respectfully with patients and their families, striving to develop favorable relationships with

families.

Be able to manage difficult customer services circumstances with a positive, problemsolving attitude ensuring the efficient

delivery of services.

Maintain commitment to improving access to treatment and destigmatizing mental health concerns
Perform other duties as assigned.

Knowledge/Skills/Abilities:

Knowledge of:

Basics of mental health (preferred)
Healthcare office concepts, practices, policies, and procedures
Microsoft Office Applications (Word, Excel, Outlook)
HIPAA and Joint Commission guidelines and regulations (preferred)

Skilled In:

Strong interpersonal skills
High level of skill at building relationships and providing excellent customer service
Bilingual (Spanish/English) preferred.

Ability to:

Work with diverse groups of people
Demonstrate flexibility and ingenuity in response to change
Demonstrate familiarity with tools, technology, and systems typically found within most health care environments (i.e. EHR,

personal computer skills, including Microsoft Office)

Develop and maintain effective working relationships across the organization at various levels, as well as with external

customers

Multitask and prioritize accordingly

Qualifications:

MINIMUM EDUCATION:
High school diploma

PREFERRED EDUCATION:
Associates degree in social work, psychology, or related field

MINIMUM EXPERIENCE: 2 years of relevant work experience in social services, healthcare, or business operations

PREFERRED EXPERIENCE: 1 year of the minimum experience working with at-risk or vulnerable populations

REQUIRED COURSES/COMPLETIONS UPON HIRE (e.g.

, CPR):
Basic Life Support through the American Heart Association or American

Red Cross