Night Auditor - Gulf Shores, United States - GULF SHORES QUALITY INN

Description

The Night Auditor represents the hotel to the guest throughout all stages of the guestâ€'s stay. They are responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and hotel revenues. The ideal candidate must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail-oriented.

Essential Duties and Responsibilities:

§ Book guest reservations using knowledge of occupancy, arrivals, and departure information.

§ Greet guests immediately with a friendly and sincere welcome.

§ Register guests into a hotel promptly and courteously using up-selling techniques to maximize room rates.

§ Prepare for all group check-ins and outs, VIP arrivals, and any special assignments given.

§ Pre-register, and block reservations following hotel rate structures, discounts and sell strategies.

§ Handle cash and credit card transactions accurately and securely.

§ Be familiar with all events, functions, and groups as well as the hotel brand, product, and surrounding area.

§ Protect confidential guest information and the privacy of guests

§ Work closely with Housekeeping in keeping room statuses up to date.

§ Coordinates requests for maintenance and repair work.

§ All other duties as assigned. Perform Night Audit following the steps and training provided.

Required Skills and Experience:

• Previous hospitality industry experience preferred but not required
• Able to accept directions and priorities from members of management and reliably follow through on tasks.
• Proficient in Quore.
• Highly energetic and motivated individual
• Ability to lift to 50 pounds.
• Ability to work with machinery both indoors and outdoors.
• Ability to work independently with little supervision.
• Excellent interpersonal and communication skills with strong customer/client focus essential
• Strong problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Ability to shift and manage multiple priorities while adapting easily to change
• Results-driven focus and ability to work through to completion promptly
• High level of flexibility regarding overtime during busy periods as required by the business