Call Center Manager - Washington, United States - ActioNet

ActioNet
ActioNet
Verified Company
Washington, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Duties and Responsibilities:


  • Provide supervision of all Call Center personnel assigned to this contract
  • Ensure Call Center personnel adhere to all
    Tier 1 SOPs
  • Ensure satisfactory performance of contract task areas
  • Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Strategically work together with crossfunctional teams to provide innovative, customerfocused experiences

Basic Qualifications (required):


  • Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile methodologies
  • Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
  • Good interpersonal, Problemsolving, and Time management skills
  • Strong management skills to manage resources and daytoday processes
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within crossfunctional teams

Preferred:


  • Bachelor's degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification
  • Support Center Manager
  • ServiceNow certification


ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with solid qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.

With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator


Why ActioNet?
At ActioNet, our
Passion for Quality is at the heart of everything we do:

  • We are committed to making
    ActioNet a great place to work and continue to invest in our ActioNeters
  • We are committed to our customers by driving and sustaining
    Service Delivery Excellence:
  • We are committed to giving back to our
    Community, helping others, and making the world a better place for the next generation


ActioNet is proud to be named a Top Workplace for the tenth year We have a 98% Customer retention rate.

We are passionate about our customers' inspirational missions and entrust our employees and teams to deliver exceptional performance to enable our nation's safety, security, health, and well-being.


What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities.

We give you the tools to succeed; all you need to do is bring your best ideas, energy, and desire to develop your skills, experience, and career.


Are you ready to make a difference?

  • ActioNet is an equalopportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
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