Front Desk Agent - Shelton, United States - Residence Inn by Marriott Shelton CT

Description

Job Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team.

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay.

If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.


Responsibilities:

• Greet guests with a warm and welcoming demeanor
• Checkin and checkout guests efficiently and accurately
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and professionally
• Assist with reservations and manage room assignments
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required

Skills:

• Excellent phone etiquette and communication skills
• Strong customer service skills with a focus on guest satisfaction
• Knowledge of hotel operations and procedures
• Ability to use phone systems, computers, and other office equipment effectively
• Multilingual abilities are a plus
• Attention to detail and ability to handle multiple tasks simultaneously
• Problemsolving skills to address guest concerns or issues promptly
• Flexibility to work various shifts including evenings, weekends, and holidays

Requirements:

• Previous experience in hospitality or guest services preferred
• Knowledge of hospitality management or hotel operations is an asset
• Strong interpersonal skills with the ability to build rapport with guests
• Professional appearance and demeanor
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all inhouse groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the ratequoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle checkins and checkouts in a friendly, efficient and courteous manner.
• Use proper twoway radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Pay:
$ $17.00 per hour


Work setting:

• Inperson

Experience:

• Hotel experience: 1 year (preferred)

Ability to Commute:

• Shelton, CT required)

Ability to Relocate:

• Shelton, CT 06484: Relocate before starting work (required)

Work Location:
In person