- Develop and maintain working knowledge of current products and services offered by the company and Pharmacy products.
- Answer all calls and emails in a timely manner, in adherence to their goals
- Document all call information according to standard operating procedures
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
- Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
- Review all required documentation to ensure accuracy
- Accurately process, verify, and/or submit documentation and orders
- Complete insurance verification to determine patient's eligibility
- Must be able to navigate through multiple online EMR systems to obtain applicable documentation
- Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
- Meet quality assurance requirements and other key performance metrics
- Facilitate resolution on customer complaints and problem solving
- Pays attention to detail and has great organizational skills
- Actively listens to patients and handle stressful situations with compassion and empathy
- Flexible with the actual work and the hours of operation
- Excellent customer service skills
- Analytical and problem-solving skills with attention to detail
- Decision Making
- Excellent ability to communicate both verbally and in writing
- Ability to prioritize and manage multiple tasks
- Proficient computer skills and knowledge of Microsoft Office
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
- Work well independently and as part of a group
- Ability to adapt and be flexible in a rapidly changing Pharmacy environment, be patient, accountable, proactive, take initiative and work effectively on a team
- High School Diploma or equivalent
- One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
- Exact job experience is considered any of the above tasks in a Medicare certified.
-
Billing Specialist
3 weeks ago
Quipt Home Medical Murray, United StatesJob Description · Job DescriptionDescription:We are rapidly growing leader in the provision of clinical respiratory equipment, DME and service that is seeking outstanding individuals to join our team of professionals. Due to our success, we are constantly looking for talented and ...
-
Psychiatry Resident Doctor
2 weeks ago
Sapphire Innovations Fort Stewart, United StatesOur client, a modern rehabilitation clinic, is currently seeking a · Psychiatry Assistant Physician (m/f/d) · in the Fort Stewart area. · The offer: · Challenging work in a practical and goal-oriented specialist hospital · Wide range of psychiatric and psychosomatic services with ...
-
Senior physician for pain therapy
2 weeks ago
Apex Innovations Grand Rivers, United StatesAcute Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader for medical professional groups. We advise and support doctors in their search for a suitable position, helping them to achieve their personal ...
-
Director of Applied AI and Data Science COE+RD
2 weeks ago
Kirkland & Ellis Murray, United StatesDirector of Applied AI and Data Science COE+RD · At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our g ...
-
Human resources clerk for payroll accounting
2 weeks ago
Phoenix Industries Gilbertsville, United StatesAbout Universal Building Management and Services GmbH: · Founded in 1963 in Stuttgart as a typical service company for building cleaning, we have since become a nationwide specialist for building services. Our strength in performance, quality, and full-service offerings in all a ...
-
IT system administrator
2 weeks ago
Nebula Technologies Grand Rivers, United StatesView job here · IT System Administrator (m/f/d) · Full-time · Arnsberg, Germany · With professional experience · Grand Rivers is one of the leading specialists for decorative residential lighting. Innovative product ideas, a high level of flexibility, and a customer-oriented ...
-
Employee in Identity
2 weeks ago
Aurora Innovations Pryorsburg, United StatesAbout us As a cooperative bank, we primarily invest in founders and owners of EDEKA markets in Pryorsburg. This promotes economic cycles and jobs, also directly in your neighborhood. Both financing activities, innovations, especially in digital services, and the expansion of our ...
-
Family Support Specialist I
3 weeks ago
Kentucky Personnel Cabinet Mayfield, United StatesAdvertisement Closes 5/26/2024 (8:00 PM EDT Family Support Specialist I Pay Grade12 Salary $39, Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services L ...
-
Travel Nurse RN
1 week ago
ARMStaffing Paducah, United StatesARMStaffing is looking for RN - MedSurg in Paducah, Kentucky · Shift: 12 Hour Night, 19:00:00-07:00:00, · Unit Details: BHPAD-3A Ortho Spine Neuro, · At ARMStaffing we take care of our nurses We offer: Health & Retirement Benefits · Day-1 access to extensive benefits including ...
-
OBGYN Generalist Physician
4 days ago
Lehigh Valley Hospital Gilbertsville, United States Full timePosition Overview At LVHN, you can make a difference. For nearly 100 years LVHN has operated independent residency programs in the Lehigh Valley area with a goal to provide the next generation with skills to be leaders, clinicians, and academicians. We offer an Obstetrics and Gyn ...
-
SSU & Regulatory Specialist II
1 week ago
Syneos Health Inc New Concord, United States· Site Start-Up & Regulatory Specialist II · Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market re ...
-
In Home Specialist
21 hours ago
PACS Pennyrile Allied Community Services Mayfield, United StatesPosition Summary: The Specialist is delegated responsibility necessary for the effective provision of in-home services in their assigned service area and is fully accountable to the PACS/Community Collaboration for Children's (CCC) Supervisor and the Family Preservation Program ( ...
-
onboarding specialist
6 days ago
JBS USA Holdings, Inc. Hickory, United StatesMust be able to perform all functions of the Catcher position Ensure all safety policies, animal welfare, and expectations are being met by new hires. Manage the overall experience of new hires from day 1 to 60 days or when the new hire becomes quali Specialist, Onboarding, Train ...
-
Direct Support Staff
1 week ago
Progressive Directions Inc Dover, TN, United StatesAre you a caring, compassionate, dependable, and understanding individual? Do you love to help and support people who want to live independently to be healthy, safe, valued, and participating members of their communities? If you are retired, looking for part time, full time, or P ...
-
human resources assistant
2 weeks ago
BrightSpring Health Services Benton, United StatesOur Company · StepStone Family & Youth Services · Overview · Human Resources works smart to ensure the business has the right talent, focused on the right priorities, at the right time. If you want to make an impact by helping people live their best life, read more below and a ...
-
human resources assistant
2 weeks ago
BrightSpring Health Services Benton, United States· HUMAN RESOURCES ASSISTANT · Job Locations · US-KY-BENTON · ID · Line of Business · StepStone Family & Youth Services · Position Type · Full-Time · Pay Min · USD $37,440.00/Yr. · Pay Max · USD $37,440.00/Yr. · Our Company · StepStone Family & Youth Services · Overview · Human ...
-
Front Office Specialist
1 week ago
Eye Care Partners Career Opportunities Mayfield, United StatesJob Description · Job DescriptionEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye c ...
-
Assurance SEC Partner
1 week ago
Marcum Search Mayfield, United StatesMarcum LLP offers a great career with exceptional benefits.Theres a lot to think about when it comes to launching your career. At Marcum, we offer you a world of opportunity, a highly competitive salary, exceptional benefits, flexible work options, and industry-leading technology ...
-
Creative & Digital Marketing Manager
5 days ago
Four Seasons Sales & Service Paris, United StatesSTATEMENT OF PURPOSE (Job Summary) · The Creative & Digital Marketing Manager (CDM Manager) will create, implement, and manage a digital marketing strategy aligned with the overall strategy and direction of the Company's goals. The CDM Manager will be responsible for the marketi ...
-
Assurance SEC Partner
39 minutes ago
Marcum Search Mayfield, United StatesMarcum LLP offers a great career with exceptional benefits. · There's a lot to think about when it comes to launching your career. At Marcum, we offer you a world of opportunity, a highly competitive salary, exceptional benefits, flexible work options, and industry-leading techn ...
Customer Service Specialist - Murray, United States - AdaptHealth LLC
Description
Job Type
Full-time
Description
AdaptHealth Opportunity - Apply Today
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Service Specialist
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced Pharmacy environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Job Duties:
Minimum Job Qualifications:
Salary Description
$14- $15 per hour depending on experience