Account Manager, CGS - Hunt Valley, United States - Coface

Description

Making Trade Happen

Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, single risk insurance, bonding, and information services.

As a close-knit, international organization at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us

Location: Princeton, NJ, New York or Baltimore, MD

Objectives

The Account Manager is responsible for the retention and development of ongoing relationships between Coface and its key clients, as well as their intermediaries in order to maximize revenue and retention of profitable clients in the portfolio. He or She will also play a key role in enhancing the customer experience of Coface products by servicing and cross selling services and products to existing clients. He or She should have a clear understanding of the current economic climate and how it affects the market.

Key Tasks and Responsibilities

Customer Relationship Management

• Build strong customer relationships through regular and proactive communication through various media and collaborative tools.
• Respond timely and appropriately to questions and concerns from clients and their intermediaries.
• Introduce and promote new Coface offerings through consistent client interaction and onsite visits.
• Ensure and deliver satisfactory client retention and grow the current business.

Portfolio Management:

• Act as the central point of contact for the client and/or its intermediaries.
• Structure renewal offers/business extension proposals for assigned portfolio of clients.
• Steer worldwide program implementation for newly acquired business from sales team.
• Monitor portfolio profitability and propose proper actions to maximize profitability.

Risk Management and compliance:

• Ensure prudent commercial structure of Credit Insurance Business, adhering to Group Standards
• Adhere to compliance standards set by Coface and external regulators.

Education

• 4-year College Degree required/MBA preferred
• Finance, Business Administration, Economics, Banking or equivalent.

Experience

• Minimum three years of client relationship management within credit insurance or financial institution; Previous experience in global business will be a plus.
• In depth familiarity and knowledge of various contract structures in order to know how best to negotiate between price and risk
• Credit Risk Management and Project Management a plus

Other requirements

The successful Global Solutions Account Manager will:

• Drive towards results, customer oriented, and forward thinking.
• Collaborate well with internal stakeholders and supportive of change.
• Work towards win-win outcomes and achieve value added results during negotiations.

Travel

Ability to travel within the U.S. and Canada

Location: Princeton, NJ, New York, Baltimore, MD

Our compensation reflects the cost of labor across multiple US geographic markets. The base pay for this position ranges from $90,000.00 in our lowest geographic market up to $115,000.00 in our highest market. Base pay is based on multiple factors including market location and may vary depending on job related knowledge, skill set, and experience. We also offer a comprehensive benefits package which includes health care, 401(k) savings plans, paid time off, and more. This information is provided per the New York City Human Rights Law. Applicants should apply via Cofaces internal or external careers site.