Jobs
>
Rural Hall

    Field Service Engineer 3 - Rural Hall, United States - RS&A, Inc.

    RS&A, Inc.
    RS&A, Inc. Rural Hall, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    Job Description

    Functional Description:
    Patient Focused. Quality Driven.


    Operations applies to all field service (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals).

    Service is personal, requiring team members who possesses a high level of professionalism, ethics, empathy, and interpersonal skills.

    Given the critical nature of the service we provide, it is imperative that our engineer's get the support they need quickly and have confidence that the team behind them.

    It is management's commitment and responsibility to invest in the tools and resources (people included) necessary to achieve our service excellence in support of our team.

    Success is defined and measured with one objective – REDUCE MEAN TIME TO REPAIR. Mean time to repair is defined as the total time (minutes / hours) taken to complete the following tasks...
    Receive call.
    Respond to site (travel).
    Troubleshoot issue.
    Request / receive part(s).
    Fix machine issue.
    Confirm issue resolution with the client.


    Scope of Duties:
    Experienced engineers functioning as primary technicians, trainers, and subject matter experts. They exemplify the behaviors and attitudes that make service successful within the radiation oncology industry. We will invest from the start of employment to develop the employee from a professional and technical aspect.
    This role is critical to executing and advancing RSA's service model.

    The core responsibilities for this position include:
    Performs on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and

    networking/wireless

    networking.
    Provides technical support to customers on operational or maintenance aspects of system equipment.
    Serves as customer contact on technical and service related problems.
    Diagnoses mechanical, hardware, software and systems failures, using established procedures.
    Determines most cost effective repair/resolution to minimize customer downtime.
    Prepares reports for analysis of product failure trends and service ability issues.

    Other Specific Functions or Duties:


    Provides basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers' equipment operates efficiently at all times.

    Works without direct supervision.

    Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.

    Oversees and maintains spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.

    Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other RSA parties.

    Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.

    Maintain a high degree of professional knowledge and safety consciousness according to RSA guidelines in order to perform activities under the safest working conditions.

    Assist in the development of new servicing techniques and the writing of service documentation.
    Provide training to other field service personnel through various means including classroom, one-on-one, and on the job training.
    Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.


    Minimum Required Skills and Knowledge:
    Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
    Sound knowledge of and professional technical experience with micro-computers/PC based systems.
    Client focused attitude.
    Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken.

    Other Desired Skills and Knowledge:
    Sound computer usage and debugging skills.
    Ability to identify and repair routine software and network problems.
    Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
    Identify and resolve simple imaging system defects.

    Required Certifications and Training:
    Completes RSA training plan as developed during onboarding or the annual evaluation process.

    Experience Level with Business Tools:
    Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
    Experience with SalesForce or equivalent ERP product and productivity software desired.

    Environment and Physical Requirements:
    Ability to lift 75 pounds
    Ability to stand for long periods of time
    Ability to drive up to 8 hours per day
    Dexterous ability to manipulate small object
    Willing to work standard and non-standard hours as required to support the customers

    #J-18808-Ljbffr
  • Skyline Enterprises

    Forest Engineer as Vegetation Service Manager

    3 weeks ago

    Skyline Enterprises Tobaccoville, United States

    The German Railway is not only one of the most important mobility service providers, but also one of the largest engineering offices in Germany. Currently, more than engineers work for us to realize and sustainably maintain new bridges, tunnels, train stations, tracks, and signal ...

  • Galaxy Technologies

    Service Engineer

    2 days ago

    Galaxy Technologies Mayodan, United States

    About us · PEC is an international technology provider with local presence in Europe (Belgium, Germany, Hungary), the USA, China, and Japan. In our energy storage division, PEC employees work on the technology and equipment for the development and production of tomorrow's renewab ...

  • RS&A LLC

    Field Service Engineer 3

    1 week ago

    RS&A LLC Rural Hall, United States

    Job Description · Job DescriptionFunctional Description: · Patient Focused. Quality Driven. Operations applies to all field service (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals). Service is personal ...

  • NebulaWorks

    Employee Building Technology with a Focus on Electrical Engineering'

    3 weeks ago

    NebulaWorks Bethania, United States

    Bethania, Globusallee, 55411 Bingen - Together. For each other. Really good. As a service provider, we supply our GLOBUS market halls in Bingen and Löbichau with goods at the right time and in the best quality. GLOBUS offers all employees room for development so that we can grow ...

  • beBee Handyman

    Mathematics professor for help with calculus 1

    2 weeks ago

    beBee Handyman Backus, MN, United States Freelance

    I am in need of a Private Engineering Classes service in Backus, MN with the following characteristics:Type of classes · Individual classes · Which area of engineering do the classes need to cover? · Mathematics · Subjects or topics to reinforce · Calculus 1 · Approximate hours o ...

  • TTG Imaging Solutions, LLC

    Field Service Engineer

    2 weeks ago

    TTG Imaging Solutions, LLC Kernersville, United States

    Field Service Engineer - TTG Imaging Solutions, LLC. Stokesdale, NC. Req: · Bachelor's in Electronics Eng; Biomedical Eng or rltd eng field or foreign equiv mths of rltd exp & on doing preventive · maintenance to nuclear · medicine equip. Send · resume to: KJohnson@ · recbli ...

  • Bridgestone Aircraft Tire (USA), Inc.

    Field Service Engineer

    1 week ago

    Bridgestone Aircraft Tire (USA), Inc. Mayodan, United States

    The Field Service Engineer is responsible for performing various technical projects as directed by the Manager of Technical Services. Provide technical assistance to customers, sales, production, and customer service departments. Coordinates activities to evaluate and resolve tec ...

  • Bridgestone Aircraft Tire (USA), Inc.

    Field Service Engineer

    1 week ago

    Bridgestone Aircraft Tire (USA), Inc. Mayodan, United States

    The Field Service Engineer is responsible for performing various technical projects as directed by the Manager of Technical Services. Provide technical assistance to customers, sales, production, and customer service departments. Coordinates activities to evaluate and resolve tec ...

  • BRIDGESTONE AIRCRAFT TIRE USA INC

    Field Service Engineer

    1 week ago

    BRIDGESTONE AIRCRAFT TIRE USA INC Mayodan, United States

    POSITION DUTIES: · Provide technical support for customers · Conduct various technical presentations · Support retread level escalation with customers · Investigate tire failures and customer concerns · Collect operation/ field conditions and tire performance data · Perform stati ...

  • Actalent

    Immediate Hiring For Phlebotomist In Winston-Salem, NC

    1 week ago

    Actalent Winston Salem, United States Full time

    Immediate Hiring for Phlebotomist in Winston-Salem, North Carolina · *Must be located Closer to Winston-Salem* · Description: · doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc. · Coll ...

  • Redwood Ventures

    Skilled Worker Assembly Mechanics

    3 days ago

    Redwood Ventures Walkertown, NC, United States Freelance

    Mechanical Assembly Worker (m/f/d) in Walkertown, NC · Various awards and certificates from renowned institutions, including Great Place to Work, Audit Beruf und Familie, and the German Quality Award, attest to our workplace and service quality. · We are looking for you - Startin ...

  • Quantum Innovations

    A software developer is a person who creates computer programs or applications

    3 weeks ago

    Quantum Innovations Winston, United States

    A US-based AI automotive company is currently expanding their engineering team in Munich and seeking an experienced OS system software engineer to join them. Their goal is to create a vision-oriented artificial intelligence system specifically designed for autonomous vehicles. Th ...

  • Energy Jobline CVL

    Field Service Engineer-NC

    3 weeks ago

    Energy Jobline CVL Colfax, United States

    Phillips Corporation is looking for people with either CNC experience or strong mechanical and electrical backgrounds for service engineer roles throughout our territory. A mechatronics, machining or engineering certificate or degree is a plus but not required, especially if you ...

  • Skyline Enterprises

    Commissioning Engineer

    3 weeks ago

    Skyline Enterprises Winston, United States

    The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval, and distribution systems. With over 2000 employees worldwide, we develop and produce logistics solutions that are used in various industries, including industrial manufacturing, trade, and ...

  • Phillips

    Field Service Engineer-NC

    2 weeks ago

    Phillips Colfax, United States

    Job Description · Job Description · Are you a mechanical mastermind? Perhaps one in the making? Do you love the sound of a machine as it springs into life after a few hours of hard-core maintenance? Does the feel of the open road as you load your toolbox in the truck and head o ...

  • Phillips

    Field Service Engineer-NC

    3 weeks ago

    Phillips Colfax, United States

    Are you a mechanical mastermind? Perhaps one in the making? Do you love the sound of a machine as it springs into life after a few hours of hard-core maintenance? Does the feel of the open road as you load your toolbox in the truck and head on out on your next legendary adventure ...

  • BlueWave Solutions

    Development engineer

    3 weeks ago

    BlueWave Solutions Winston-Salem, United States

    Job ID: 23 09 S 01 · Your task: · Defining EMC requirements · Supporting cross-departmental EMC-compliant device design · Conducting and evaluating in-house EMC measurements on products and components · Accompanying EMC acceptance measurements at service providers · Troubleshooti ...

  • Branch Civil

    Heavy Highway Construction Positions in Greensboro

    5 days ago

    Branch Civil Winston-Salem, United States

    **Position Summary**: · Branch Civil (BCI) is always searching for skilled, reliable, and experienced construction workers, operators, and professionals to join our well-established, growing company. We have a variety of current and upcoming opportunities in the Winston-Salem and ...

  • Actalent

    Immediate Hiring For Phlebotomist In Kernersville, NC

    1 week ago

    Actalent Kernersville, United States Full time

    Immediate Hiring for Phlebotomist in Kernersville, North Carolina · *Must be located Closer to Kernersville* · Description: · doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc. · Collec ...

  • Actalent

    Phlebotomist II

    2 weeks ago

    Actalent Kernersville, United States Full time

    Description: · Position Responsibilities: Experience doing blood draws, labeling specimens, centrifuging specimens, recording maintenance data and decontamination, updating patient information, etc. Collects and stores specimens according to established procedures. Properly expla ...