Apple Specialist - Los Angeles, United States - We Solve Problems
Description
The Apple Specialist has strong analytical and problem-solving skills and can identify and resolve complex technical issues. They are kind, empathetic, and have effective communication skills with a focus on communicating technical information to non-technical customers. This position requires a full-time Commitment.Benefits
- Full Gold PPO Health Insurance
- 401K with 4% Safe Harbor Matching
- Holidays, sick days, and PTO
- Stable working hours
- Gym Membership Stipend
Qualifications
- 24 years of experience in a similar technical support or systems administration role, with some experience supporting executive concerns.
- Required to live in Los Angeles and can travel around the west side quickly
- Indepth knowledge of macOS / iOS administration
- Strongly prefer Apple Support Pro Certification
- Prefer Jamf certifications
- Prefer Google Workspace admin experience
- Experience with mobile device management (MDM)
- Experience automating recurring tasks
- Excellent organizational, time management, judgment, decisionmaking, and prioritization skills, with the ability to proactively identify issues/obstacles and effectively create pizzas
- Experience with/knowledge of networking (e.g., setting up wireless access points, etc.)
- Experience and comfort with executivelevel needs and support
- Ability to learn new technologies and tools quickly
- Strong work ethic and ability to thrive and enjoy a fastpaced, dynamic teamwork environment.
- Eagerness to travel up to 40% of the time for onsite support
Responsibilities
- Endtoend support of computer/mobile device hardware and software, both in the office and on location
- Manage inventory of hardware and accessories
- Enroll and maintain client devices with Mobile Device Management tooling
- Set up, maintenance, and support of networking gear (including, but not limited to, routers, switches, and cabling) and troubleshooting of network issues
- Directly support executives with emergent concerns and issues
- Critically analyze processes and solutions to prevent problems, improve productivity, and automate recurring tasks
- Maintain and update technical documentation, such as troubleshooting guides and knowledgeable articles
