- Always provide excellent and attentive service to guests.
- Handle confidential information, including guest records, with a high degree of integrity.
- Ensure proper credit card and key control policies are followed accurately.
- Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
- Responsible for knowing hotel emergency procedures.
- Maintain accurate accounts of cash, and credit transactions.
- Maintain the integrity of the guests' privacy, including confidentiality of personal information.
- Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
- Maintain the integrity of Company proprietary information and protect Company assets.
- Maintain complete knowledge in the use of all office equipment, and property management systems.
- Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
- Attend required training and meetings.
- Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
- Proficiency in Microsoft Word, Outlook and Excel preferred.
- Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
- Participates in activities and meetings.
- Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required.
- All other duties as assigned.
- One or more years of employment in similar position or equivalent preferred
- Additional education, training, or certification preferred
- Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
- Ability to communicate effectively with fellow leaders, managers, employees, and all guests
- Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
- Must be able to work days, nights, weekends and holidays
- Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting
-
Front Desk Agent
3 weeks ago
McKibbon Hospitality Asheville, United StatesYou will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete Front Desk, Agent, Operations ...
-
Front Desk Agent
2 days ago
Biltmore Farms, LLC Asheville, United StatesPicture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality · Why join our Front Office team? $16.00 per hour starting pay · Outstanding medical, dental, and vision benefits coverage · 401k retirement plan with employer matching program · Parental leave ...
-
Front Desk Agent
6 days ago
DoubleTree by Hilton Asheville Downtown Asheville, United StatesJob Description · Job DescriptionAbout Us:The DoubleTree by Hilton Asheville Downtown is in the heart of Asheville, within walking distance of shops, galleries, and restaurants. The Orange Peel and Rabbit Rabbit music venues, River Arts District, and Harrah's Cherokee Center are ...
-
Front Desk Agent
2 weeks ago
Embassy Suites Asheville Asheville, United States Part timeJob Description · Job DescriptionAbout Us: · Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown As a team member of this new hotel, you will have the extraordinary opportunity to shape the gue ...
-
Front Desk Agent
2 days ago
Biltmore Farms, LLC Asheville, United StatesJob Description · Job DescriptionPicture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality · Why join our Front Office team? · $16.00 per hour starting pay · Outstanding medical, dental, and vision benefits coverage · 401k retirement plan with employer ma ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Asheville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Asheville, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Hotel Indigo Asheville Asheville, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Asheville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Omni Hotels & Resorts Asheville, United States Full timeEligible for Upsell Incentive - - Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression Front Desk, Agent, Omni, Hotel ...
-
Front Desk Agent
4 weeks ago
Parks Hospitality Group Asheville, United StatesAbout Us: · Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown As a team member of this new hotel, you will have the extraordinary opportunity to shape the guest experience from the ground up ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Asheville, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Village Hotel Front Desk Agent
2 weeks ago
The Biltmore Company Asheville, United States Full time1. Handles daily check-ins and check-outs in a timely manner .. Knowledge of all upcoming group resumes, incoming and outgoing groups and VI - Ps .. Knowledge of all outlets on the estate and general information on the area .. Handle post check-in Front Desk, Hotel, Agent ...
-
Front Desk Agent
1 week ago
Hampton Inn & Suites Asheville Biltmore Area Asheville, United States Full timeAt Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, ...
-
Front Desk Agent
1 week ago
Hotel Indigo Asheville Asheville, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Inn Front Desk Agent
4 weeks ago
Biltmore Company Asheville, United StatesJob Description · The starting pay range for this position begins at $16.75/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: A position working an average of 20-29 hours per week (between hours/year). · Front Desk Agen ...
-
Inn Front Desk Agent
3 weeks ago
The Biltmore Company Asheville, United States Full time** Inn Front Desk Agent - Full Time** · **Job Category****:** Lodging **Requisition Number****:** INNFR007802 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $15.75/hour and is based on the level of qualifications and r ...
-
Front Desk Agent 390
4 weeks ago
Intellis Asheville, United StatesFront Desk Agent Job Details Job Location 390 - Cambria Hotel - Asheville, NC Description **POSITION SUMMARY: The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions.** · * ...
-
Village Hotel Front Desk Agent
1 week ago
The Biltmore Company Asheville, United States** Village Hotel Front Desk Agent - Reserve** · **Job Category****:** Lodging **Requisition Number****:** VILLA008109 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $15.75/hour and is based on the level of qualificatio ...
-
Village Hotel Front Desk Agent
1 week ago
The Biltmore Company Asheville, United States Full time** Village Hotel Front Desk Agent - Full Time** · **Job Category****:** Lodging **Requisition Number****:** VILLA008108 Showing 1 location **Job Details** · **Description** · The starting pay range for this position begins at $15.75/hour and is based on the level of qualificat ...
Front Desk Agent - Asheville, United States - IR Management LLC
Description
Job Description
Job DescriptionDescription:AT INDIGO ROAD...
Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart.
Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.
WHY THE FLATIRON HOTEL
The 71 room Flat Iron Hotel is an adaptive re-use of Asheville, North Carolina's iconic, downtown landmark, the Flat Iron building which was erected in 1927. The new hotel within the historic Flat Iron will also include a restaurant/cafe, rooftop, speakeasy, banquet space, and shared work space.
AS A FRONT DESK AGENT
The Flatiron Hotel is seeking a highly motivated and detail-oriented individual to join our front desk team as a Front Desk Agent. In this key role, you will be the first point of contact for our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay.
What we will ask of you:
Other Duties and Responsibilities:
Requirements for Success:
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is "at will" or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.
The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.