Intake Specialist - Baltimore, United States - Baltimore Crisis Response, INC

Baltimore Crisis Response, INC
Baltimore Crisis Response, INC
Verified Company
Baltimore, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Clock Hours: 40 Hours / Week; 80 Hours / Pay Period


Shift:
Monday-Friday (2pm-10pm EST)


Job Description:

Receives individuals for intake into residential treatment program(s), collects information and enters it into the electronic health record system. Responsible for contacting area hospitals, facilities, and programs for transfers into care, working with care team to determine appropriateness.

At the delegation of the Director of Nursing and as deemed competent by the Medical Director, supports delivery of medical services within scope of practice.

Maintains confidentiality, being respectful and empathetic in all interactions.


Essential Functions:

  • Oversees referral process and bed boards in Credible and BHL. Informs nurse, clinician, and medical provider to collaborate on clinical assessments and medical clearance.
  • Screens and coordinates intakes over the phone with potential clients, care partners and medical professionals. Understands limitations in scope of role, involves nursing staff, clinical staff and other providers as appropriate and required.
  • Completes registration and associated intake documentation of individuals entering care, utilizing Credible, electronic medical record, and verifying insurance status.
  • Prepares and submits initial and concurrent authorizations to third party payors and/or insurers for applicable patient billing.
  • Instructs and assists clients in preparation for specific lab tests (COVID, Influenza, etc.), obtains informed consent, release of information, authorization, and collects and processes routine laboratory specimens.
  • Act as a liaison as assigned and appropriate for internal and external stakeholders.
  • Demonstrate adherence to company policies and expectations and behavioral competencies, both explicit and implicit.
  • All tasks, projects, and/or duties as assigned and authorized, as determined by Director of Clinical Operations and Direct Supervisor (or designated delegate) to be congruent with the role.

Education:
High School Diploma, GED equivalent, required,

Experience:
One-year administrative experience in an office setting Required

Six-months healthcare experience Required.

Additional:
Valid and unrestricted driver's license, Required

Proficiency with Microsoft Office Suite Products, Required

Proficiency and familiarity with EHR/EMR systems, Preferred

Physical Demands:
Prolonged periods of sitting at a desk or computer workstation.

Prolonged periods of standing, bending, and reaching.

Must be able to lift weights up to 50 pounds at times.

Psycho-Social Demands:
Seeks guidance / help proactively to support safety and quality care.

Demonstrates skill of distress-tolerance to maintain calm and safety.

Models positive regard with all members of the community of care.

Establishes and maintains interpersonal boundaries.

Maintains personal and situational awareness through self-reflection.

Practices ethical, evidence-based, and person-first decision-making.
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