Patient Service Coordinator - San Diego, United States - Milestone Pediatric Therapy, PC.

Description

_
Thank You for being here and taking the time to consider us_

• We're happy you are here_
• We are looking for a passionate, creative and joyful human_
• Our vision is simple: empowered parents, joyful kids._

About The Role
Milestone is looking for an energetic Patient Service Coordinator to join our team as a full-time employee.

You'll work alongside nearly everyone on the Milestone Team and have opportunities to have a meaningful impact in many areas.

Primary Areas of Responsibility
100% - At All times, Our Team Is Expected To:

• Represent and lead with our Core Values
• Identify opportunities to serve & problem solve, in service of our team and families :)

80% - Parent communication: Scheduling + Reception

• Greet all that enter the facility
• Update patient info using our patient medical records system
• Schedule clinical patients with therapists
• Confirm and reschedule appointments and collect associated fees
• Administrative support, including: intake + registration of new patient

Pay + Benefits
- $18-$24 per hour, depending on qualifications and experience

• Starting

PTO:
80 hours and grows based on years with the company
Starting Sick Time: 40 hours

• Option for 401K
• Health insurance covered at 50% for 30 + hours/week
• CEU for $450/year for 30+ hours a week and grows based on years with the company
• Unlimited coffee
• An unbeatable culture

Schedule

• Monday to Friday, hours
• Mix of 9:30am6:00pm and 7am4pm
• 1 hour lunch & two, 10minute breaks
• You are in individual who is Pursuing excellence in their life
• Bringing joy to the people around you
• Not taking life too seriously (it is a pediatric clinic :))
• Being Awesome, we need that
• Aligning with our vision and core values
• A strong sense of selfpersonally and professionally

Qualifications

• Pass a background check
• Negative TB test results

Preferred Training + Experience

• 1+ years in a scheduler capacity
• 1+ years of office reception or call center experience
• 2+ years in customer or client service (Definite plus if that experience is in healthcare)
• Understanding of protecting private health information (PHI) per HIPAA regulations
• Comfortable giving and receiving feedback

Software We Use

• Google Suite gmail, docs, sheets, calendar

• Fusion Web Clinic

• Electronic Medical Record system
• Slack internal communications
• Zoom patient sessions, meetings
• Trello project management

Mission+Values

Milestone Pediatric Therapy exists as a mission of hope, specializing in occupational, physical and speech therapy for children and families.

Our Core Values
1.
All Are Welcome. Everyone has a seat at our table. You belong here. We value all voices and commit to intentionally pursuing and learning from diverse thought patterns and backgrounds. Come sit with us.

2.
We Choose Hope. With every child, every time. Hope is a state of confident expectation. We will choose hope and believe the best in each child regardless of their situation. We want to come alongside each family and share their hope for what is to come.

3.
We Celebrate the Small Things. We love the journey. We are obsessed with all milestones big and small. We commit to celebrating with you and each other in all the ways we can And we will probably bring pizza and ice cream

4.
We Are Servant Leaders. We care about who you are and what you value. We are there for one another. We commit to serving our teammates and our families as long as we are given the opportunity.

5.
Feedback Is Our Jam. We want to hear all the things. We want to be better for you. In fact, we want to be the best for you. We believe that to be the best we need all the feedback from all the people.

6.
We Pursue Gratitude. We believe that if you look for reasons to be grateful you will find them. When we are grateful it leads to more JOY and the world needs more joy. We commit to choosing gratitude daily. And friend, are we grateful you are here.


Job Types:
Full-time, Part-time


Pay:
$ $24.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location:
In person