Application Specialist - Chicago, Illinois, United States - Press Ganey

Press Ganey Chicago, Illinois, United States

2 days ago

Permanent

Description

Job Description

The Application Specialist is a client facing position.

The Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey.

With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.

The Application Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases.

The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs.

This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

Duties and Responsibilities

Work within the Application Support team to address client data, surveying, and reporting requests

Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements

Capture client requirements to appropriately configure products to meet client needs

Offer clients best practice workflow design and associated application configurations

Use tools to configure, test and validate all patient experience products

Responsible for client support throughout the implementation or on-going support cycle

Prioritize workload and manage timelines to meet client target dates for projects and implementations

Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests

Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

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