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    Customer Service Representative I - Irving, United States - Tucci Learning Solutions

    Tucci Learning Solutions
    Tucci Learning Solutions Irving, United States

    1 day ago

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    Description

    Customer Service Representative I Job Details Job Location Irving TX - Irving, TX Description Business is Booming Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA and many other products. Planet Home Lending continues to reach month over month sales and servicing increases Come join us

    **Job Summary**

    The primary purpose of the **Customer Service Representative I** is to resolve all borrower inquiries on current mortgage loans received either via inbound calls or correspondence.

    **Essential Duties and Responsibilities**

    Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.

    Prepares payoff statements, assignments of mortgage and release of lien documents according to state compliance guidelines.

    Provides assistance to borrowers who wish to make ACH payments via phone the website.

    Performs other duties as assigned.

    **Position Requirements**

    Education

    High school diploma or equivalent required

    Experience

    General call center experience preferred

    Experience with loan servicing a plus

    Functional/Technical Skills

    Effective verbal and written communication skills

    Strong customer service skills

    Ability to problem-solving

    Ability to work in a fast-paced environment

    Ability to multi-task and manage time effectively

    Experience working with Microsoft Windows applications

    Ability to calculate figures and amounts such as interest rates, percentages, ratios, etc

    **Environmental/Physical Demands**

    Standard office environment unless otherwise stated.

    **Benefits:**

    Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

    This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

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