Housekeeping Manager - New York, United States - MCR Hotels

MCR Hotels

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Housekeeping Manager:

The Lexington Hotel, 511 Lexington Ave, New York, New York, United States of America Req #6125

Monday, April 15, 2024- Responsibilities:

Verify that guest room status is communicated to the Front Desk in a timely and efficient manner
Inspect guestrooms daily
Utilize a list of rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments
Inventory stock to ensure adequate supplies
Supervise an effective inspection program for all guestrooms and public space
Understand the impact of the department's operations on the overall hotel success
Verify all team members have proper supplies, equipment, and uniforms
Communicate areas that need attention to staff and follow up to ensure completion
Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce the desired results
Use all available onthejob training tools to train new Room Attendants and provide followup training as needed
Establish and maintain open, collaborative relationships with team members
Participate in scheduling team members to business demands and tracking team members' time and attendance
Verify team members understand expectations and parameters
Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met
Observe behaviors of team members and provide feedback to individuals
Participate in an ongoing team member recognition program
Solicit team member feedback, utilize an "open door" policy, and review team member satisfaction results to identify and address problems or concerns
Participate in the development and implementation of corrective action plans to improve guest satisfaction
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
Respond to and handle guest problems and complaints
Other duties as assigned

Requirements:

High school diploma or equivalent
2 years' experience in hotel housekeeping or related field
Effective communication both verbal and written
Effective listening skills to understand and clarify concerns from team and guests
Experience working in a labororganized environment preferred
Organizational skills and attention to detail
Proficient in the use of Microsoft Office
Excellent time management
A cando attitude and a handson approach
A flexible schedule that allows availability of days, nights, holidays, and weekends based on the demands of the hotel

Our Company

MCR is the
3rdlargest hotel owneroperator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a
$5.0 billion portfolio of
148 premiumbranded hotels containing more than 22,000 guestrooms across
37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named
one of _Fast Company_
's 10 Most Innovative Travel Companies of 2020.
MCR is a threetime recipient of the
Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA