Service Coordinator - Silver Spring, MD, United States - International Rescue Committee

Description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.

Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S.

cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions.

IRC seeks a Legal Services Director to provide vision, strategy, and leadership to immigration legal services programs across IRC Maryland in Silver Spring and Baltimore.

The Legal Services Director will ensure the delivery of high-quality and impactful immigration legal services programs through direct supervision of two immigration program managers, who oversee the provision of affirmative immigration services at each office, and one managing attorney, who oversees the Children's Legal Services program across both offices.

The Silver Spring and Baltimore immigration legal services programs are staffed by Department of Justice (DOJ) accredited representatives and legal assistants and offer client support on naturalization, adjustment of status, refugee/asylee family reunification, family-based petitions, consular processing, employment authorization, and temporary protected status (TPS), among other services.

Maryland's Children's Legal Services (CLS) team provides immigration legal services to unaccompanied children who have been released from the custody of the Office of Refugee Resettlement (ORR), and is staffed by a managing attorney, a senior staff attorney, two staff attorneys, two fellows, and two legal assistants.

Relief for unaccompanied children includes filing for asylum, T Visas, U Visas, and special immigrant juvenile status, requiring the attorneys to appear in Maryland family court, immigration court, and before the USCIS asylum office.

The Legal Services Director will bring vision and creativity to ensure legal services programs expand in a sustainable manner.

The position will report to the Executive Director and work in close collaboration with leaders and managers of other program areas, as well as with development and finance managers.

The Legal Services Director will communicate regularly with a wide range of community partners and stakeholders as well as the Legal Services Technical Unit (TU) at IRC's headquarters.

This role requires thoughtful management and leadership, legal strategy, resource acquisition and development, advocacy, supervision, and the promotion of an inclusive and equitable professional working environment.

Program/Staff Management

Oversee immigration legal services programs across 2 offices in a manner that supports exchange of ideas, encourages collaboration, and fosters professional development.

Develop clear roles, expectations, divisions of labor, and measurements of success, and ensure that caseloads and other duties of legal staff are equitable and reasonable.

Together with managing attorneys and program managers, ensure adherence to program procedures and implement best practices, including those outlined in IRC's Immigration Legal Services Program Policy Manual, to maintain and improve the quality and efficiency of legal service delivery.

Provide supervision to managing attorneys, program leads, and program managers.

Build and disseminate knowledge and analysis to Maryland legal services staff, IRC colleagues, and the wider community about local and national immigration issues and trends that impact IRC clients.

Although the Legal Services Director will not carry an individual client case load, they should be ready and able to enter representation/co-counsel on client cases in the event of staff annual leave, staff transitions, complex cases that could impact the immigrant community, and other unforeseen circumstances.

Ability to advise on complex client cases involving criminal history, immigration law violations, current or previous removal proceedings, appeals, etc.

Assume responsibility and risk for outcomes of program's client cases.

Work with managers to ensure program data is collected consistently, managed appropriately, and reported timely, using IRC's legal case management database and other relevant case management systems.

Work closely with the HQ Legal Services Technical Unit and leadership at other IRC US offices to foster knowledge sharing and ensure a consistent approach and strategy to immigration legal services programming.

incorporate client and community feedback wherever possible.
Manage public and private grants, including timely reporting, monitoring outcomes, and evaluation of program effectiveness.

Work closely with IRC Maryland leadership and finance team on continually assessing deliverables and expendituresto make strategic decisions on programming, hiring needs, and staff responsibilities.

Advocacy & Community Partnerships
Represent IRC Maryland with external parties, including partners, public and elected officials, and community leaders.

Spearhead engagement in community and regional immigrant rights and legal services spaces; ensure IRC Maryland incorporates community feedback in strategic plans.

Coordinate with IRC's communications and advocacy teams to publicly elevate client stories and trends which highlight issues endemic in the US immigration system.

Stay informed on current and national immigrant rights and immigration priorities through networking and maintaining relationships with key local and national organizations and network.

Executive Director, IRC Maryland

Position Directly Supervises:
Two immigration program managers and one managing attorney.

Liaises with Deputy Director of IRC Maryland offices, program managers across disciplines, and works closely with the HQ Legal Services Unit.

An expert in immigration law, immigration policy issues, and legal ethical obligations.

At least 7 years of relevant experience representing or overseeing the representation of clients both defensively before EOIR and on affirmative applications before USCIS (eg, asylum, adjustment of status, naturalization, family petitions).

Experience with providing representation to unaccompanied minors in immigration and state court strongly preferred.

At least 5 years' experience managing legal services programs, including involvement with strategic planning, funds development, and budgeting and grant operations.

Demonstrated leadership skills, including the ability to manage multiple teams across programs with distinct deliverables while prioritizing client-centered and trauma-informed services.

Demonstrated commitment to diversity, equity, and inclusion.
Written and verbal English fluency.
Bilingual in one or more languages of the immigrant community preferred (eg, Spanish, Arabic, Dari, French, Pashto).
Strong computer literacy, research, and analysis skills.
Ability and willingness to travel between both offices each week.

We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

All US employees are eligible for sick time, a 403b retirement savings plans:

up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs.

Part-time employees are eligible for a proportionate amount of paid time off. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect.

We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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