Director of Operations - North Little Rock, United States - Orangetheory Fitness

Description

The Director of Operations will be the Market Partner in a given Thrive region.

This is a 100% field-facing role responsible for strategizing, organizing, and directing the operations in their given region: including staffing, training, sales and local marketing, profitability, member experience, operations administration, and compliance.

They support a high-performance, high-care culture that operates with pace and discipline in delivering results through well trained team members.

This leader takes personal initiative to ensure the success of the organization and the achievement of goals.


Responsibilities:

• Create alignment across the region grounded in Thrive's Mission, Vision & Purpose
• Meet and exceed target profitability on a per studio and market aggregate basis.
• Own the recruiting, training, and assimilation process for all management positions within the market.
• Support in the creation of training manuals & supporting execution guides.
• Maintain 100% management staffing across all studios and maintain a pipeline to minimize role vacancy.
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Conduct daily, weekly, and monthly meetings with a focus on staff development, KPI performance & community partnership/service.
• Team member succession planning
• Direct oversight of studio controllable expenses to include labor control management, COGS, repairs/maintenance, and studio supplies.
• Supervise all inventory for proper accounting and product shrink controls to maximize margins.
• Energize through on-going coaching and performance development to include formal performance appraisals and continuous feedback to Area Managers.
• Use Tangerine, Studio Portal, and all OTF & Thrive reporting to maximize efficiency and productivity through extensive process & data analysis.
• Practice interdepartmental collaboration (Sales & Fitness).
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
• Administer regular site visits to ensure highest level of service, sales, and process integration. Uphold standards in cleanliness and equipment upkeep.
• Ensure that member concerns are addressed with urgency and a kind spirit. All studios L360 platforms must be monitored and actioned regularly with 100% completion of tasks.
• Understand market competitive landscape for changes in pricing, operations, amenities, and talent acquisition.
• Participate in annual budgets and financial drivers for growth.
• Franchisee support: includes assessments & quarterly franchisee call. (if applicable)
• Adhere to the company's policies and standards.

Competencies

• Sets example in all behaviors and actions.
• Demonstrate integrity and sound judgement that inspires trust.
• Courageous in facing challenges and making tough decisions.
• Excellent execution - takes prompt and assertive action to accomplish objectives and correct opportunity zones.
• Understands labor control and optimal staffing levels. Seeks to maximize role delegation.
• Strong and persuasive communicator who seeks to understand and encourages open dialogue.
• Mobilizes to innovate and problem solve.
• Maintains high standards of facility cleanliness and equipment at all times.
• High-level understanding of the fitness industry, the given market, and key business drivers.
• Creates a learning environment for their immediate team and market.
• Strives for personal development and growth.
• Drives self and others to achieve extraordinary results.
• Demonstrates confidence, humility and kindness mixed with humor and FUN.

Travel:
Travel in given market 80% of the time.

Experience

• Minimum of 3 years operational and multi-unit management experience
• Experience in P&L oversight, budget forecasting and KPI evaluation & reporting
• Extensive experience in talent deployment, recruiting, hiring, coaching and performance management.

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving.

In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism.

The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC).

After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season.

Fitness is a way of life in fact, our brand purpose is to help people live longer, more vibrant lives.

When we help our members to put in the work at our studios, they will experience benefits in their day-to-day.

They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life.

This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones.

They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand.

We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.

Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

Acknowledgement

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).

With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio.

This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling.

OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees.

If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer.

By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled.

With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio.

For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly.

For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please