- Manually input reservations into the system that do not directly interface into the property's system with precision and accuracy
- Establish relationship with online travel agencies and guests to ensure accurate rates and reservations are input into the system
- Ensure settings in the system are correct for reservations that interface with the property's system
- Ensure all rates, rate codes, market segments and market source codes are correct for each reservation
- Complete billing on all pre-paid reservations arriving for the day
- Review house and PM accounts
- Input group blocks, group rooming list reservations and provide sales with a group rooming list for each group
- Provide excellent guest service to guest inquiries about the hotel property and provide competitive rates
- Reconcile invoices from third party companies to ensure accurate billing and commissions are paid
- Monitor hotel availability to avoid overselling rooms at the property
- Check-in and check-out hotel guests in a confident, professional, and friendly manner
- Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
- Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals - ensuring billing accuracy
- Complete all items as listed on shift checklists
- Ensure proper credit card procedures are followed at all times to include checking ID matches credit card information, credit card is swiped, and guest signature on registration slip
- Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
- Issue guest safety deposit boxes as requested.
- Advise guests of any messages, mail, faxes, etc. received for them
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Take, record and relay messages accurately, completely and legibly
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Reservation/Front Desk Agent - Kissimmee, United States - Red Lion Hotel - Lake Buena Vista South
2 weeks ago
Description
Come join Red Lion Hotel - Lake Buena Vista for this exciting opportunity. We are looking for a Reservations Agent to join our team.JOB DESCRIPTION: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures, account billing, and reservations. ESSENTIAL DUTIES:
