Client Care Coordinator - Worcester, United States - Haven Detox Massachusetts
3 weeks ago
Description
The Client Care Coordinator is a multi-faceted role with duties that include but are not limited to assisting and connecting clients to appropriate entitlements, and ensure priority access to services.
RESPONSIBILITIES:
- Client Care Coordinators shall be the point of contact when communicating with referral sources and provide information as requested.
- Ensure all written correspondence meets timeliness standards, contain accurate information and other requirements reflected in this program.
- Consult with patients and family members to discuss their health problems.
- Educate patients about their condition, medication, and give them specific instructions.
- Develop a care plan to address their personal health care needs.
- Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
- Provide timely and accurate, typed communications with referral source (i.e. assessment results), progress reports, notification of missed appointments.
- Assist in the scheduling of evaluations or any other services within the timeframe requirements.
- Assist program staff in the completion of timely progress and discharge reports.
- Client Care Coordinators shall be responsible for data entry; data quality review checks, ensuring data timeliness and accuracy and use data outputs when making operational decisions.
- Update Reports for missed appointments with regards to timeliness standards.
- The Client Care Coordinators are responsible in engaging and motivating client to attend treatment after each missed appointment via telephone, letters or other means.
- Attend ongoing training and courses to keep abreast of new developments in health care.
- Comply with organizational guidelines and health care laws and regulations.
- Assist with substance use testing and reporting
- Other duties as assigned
QUALIFICATIONS:
Significant experience in the human service field. Bilingual/Bicultural ability may be required depending on population served.
Key skills possessed include:
- Excellent interpersonal skills and ability to engage consumers from diverse social and ethnic backgrounds
- Strong organizational skills to handle varied duties and responsibilities
Pay:
$ $25.01 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
- Inperson
Work Location:
In person
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