Service Desk Analyst - Stow, Ohio, United States - AtNetPlus

AtNetPlus Stow, Ohio, United States

2 weeks ago

Permanent

Description

AtNetPlus is an information technology services firm providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development.

We take pride in not only providing award-winning IT Services, but also going above and beyond for our clients. Our team of experts is always working hard to refine our solutions, ensuring they're effective, efficient, and current.

What genuinely makes us stand out is our enthusiasm for outstanding performance and our dedication to supporting our clients on their path to success.

AtNetPlus lives its core values:
Collaborative, Respectful, Effective Communicator, Driven, and Supportive.

We hire candidates who exemplify these values, and we expect our staff to embrace these values to ensure we are delivering the best customer service possible.

We strive to promote within. Due to our growth, we are seeking resources from outside the organization.

Are you an inquisitive, logical thinker who loves working with the latest tech? Pairing this with a customer-driven mindset and an appreciation for our values makes you a good candidate for our team.

We are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.

The Service Desk Analyst is the first line of support for our customers.

This position responds to customer inquiries and handles customer issues and will be responsible for escalating issues as needed for resolution and/or follow-up.

BELOW ARE SOME OF THE KEY RESPONSIBILITIES OF THIS POSITION:

Communicate with clients in a way that is professional and aligns with our Values.

Resolve customer issues and identify and escalate priority issues when needed.

Answer incoming technical phone calls, create tickets, and route the caller to the appropriate person, if needed.

Communicates proactively and works cooperatively with the Service Coordinator.

Goes onsite when needed to resolve a customer issue.

Complies with the Client Solutions' Expectation Summary.

Assist the Account Management Team when needed.

Gather/document relevant technical information for the Escalation Team as needed.

Requirements

Must be very familiar with the following technologies:
Networking Infrastructure (+ Routers, Switches, Firewalls)

WAN

VPN
Windows

Active Directory

Group Policy Troubleshooting

Must have a valid driver's license, with ready access to an automobile with insurance.

Must have strong oral and written communication skills, learning skills, customer service orientation, problem analysis, problem-solving, adaptability, planning and organizing, attention to detail, and stress tolerance.

Most work is performed in an office environment, requiring many hours of sitting and close desk work.

Benefits

Flexible Work-From-Home Schedules
Competative Wages
Full Suite of Insurance Coverages (Medical, Vision, Dental, LTD, Life)
Company pays approx. 70% of primary medical insurance, and contributes to HSA
Short Term Disability (company paid) & Long Term Disability
Basic Life Insurance (Company Paid) and Voluntary Life
401k Pension Plan with up to 4% Match and Immediate Vesting
15 Days of PTO to Start & 9 Holidays Per Year
Training/Certification Reimbursement
Tight-knit Team Environment
End of the Year Discretionary Bonus
Cell Phone Allowance
Career Pathing and Growth Opportunities

Service Desk Analyst

3 weeks ago

AtNetPlus Stow, United States

Job Description · Job DescriptionAtNetPlus is an information technology services firm providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development. · We take pride in not only providing award-winning IT Services, but also going ...
Exception Desk Analyst

2 weeks ago

CrossCountry Mortgage Cleveland, United States

· CrossCountry Mortgage (CCM) is one of the nation's top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America's fastest-growing private businesses and have ...
Deal Desk Analyst

2 weeks ago

kCura Cleveland, United States

Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity. · Join us to experience a culture of collaboration and innovation, wh ...
Service Desk Analyst II

2 days ago

K2 Services Cleveland, United States

Overview: · The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services LLC who will be based out of our client's office. This position will be onsite, full time, 40 hours a week and joining a team ...
Help Desk Analyst

2 days ago

TEKsystems Beachwood, United States

Job Description · Job DescriptionFirst full week onsite in BEACHWOOD OHIO for training · After that FULLY REMOTE · Must be fully vaccinated · April 17 start date · 1 month long project. Get your foot in the door to TEKsystems and we will keep you employed · Description · This gro ...
Service Desk Analyst I

2 weeks ago

Acuative Corporation Strongsville, United States

Job Description · Job DescriptionRoles & ResponsibilitiesThe Service Desk Analyst performs the following roles and responsibilities: Entry Level - Will Train. · Several openings at: 3rd Shift Sunday - Thursday 11PM to 7:30 AM or Tuesday - Sat 11PM to 7:30 AM (set schedules) · Net ...
Help Desk Analyst

3 weeks ago

Murtech Staffing & Solutions Broadview Heights, United States

Position: Help Desk Support Analyst · Location: Broadview Hts., OH (100% onsite) · Duration: W2, 6-month contract · Description: · Our client is looking to add a Help Desk Analyst to their team to help with ongoing support. · In your new role, you will ensure proper computer and ...
Help Desk Analyst

3 weeks ago

Murtech Staffing & Solutions Broadview Heights, United States

Position: Help Desk Support Analyst · Location: Broadview Hts., OH (100% onsite) · Duration: W2, 6-month contract · Check out the role overview below If you are confident you have got the right skills and experience, apply today. · Description: · Our client is looking to ad ...
Deal Desk Analyst

2 weeks ago

Relativity Cleveland, United States

Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity. · Join us to experience a culture of collaboration and innovation, wh ...
Help Desk Analyst

1 week ago

UB Greensfelder LLP Cleveland, United States

Job Description · Job DescriptionUB Greensfelder LLP is an AM Law 200, super-regional firm law firm focused on exceeding client expectations and delivering superior, customized legal solutions. Created in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gal ...
Total Rewards Analyst

1 week ago

Mactac North America Stow, United States

Job Description · Job DescriptionPosition Summary · The Total Rewards Analyst will support the organization's compensation and benefits packages. Responsible for maintaining compensation structures and evaluating benefits programs to attract, retain, and motivate current employee ...
Application Support Analyst

22 hours ago

The Davey Tree Expert Company Kent, United States

Additional Locations:NA Primary Locations:OH, Kent, 1500 N. Mantua St., 44240 Requisition ID:196708 Position Overview Summary: We are seeking a dedicated and skilled Application Support Analyst to join our dynamic team. As an Application Support Analyst, you will play a crucial r ...
Graduate Consulting Analyst

6 days ago

Smithers Akron, United States Full time

Graduate Consulting Analyst · This is an exciting opportunity for any bright, analytical individual, who is looking to join an expanding strategic consultancy and market report business. You will be joining a highly successful and friendly team based in Akron, Ohio. This is a hy ...
Total Rewards Analyst

2 weeks ago

Mactac Stow, United States

Position Summary · The Total Rewards Analyst will support the organization's compensation and benefits packages. Responsible for maintaining compensation structures and evaluating benefits programs to attract, retain, and motivate current employees and top talent. Additionally, ...
Principal Electrical Design Engineer

3 weeks ago

American Energy Storage Innovations, Inc. Hudson, United States

American Energy Storage Innovations, Inc. has a full-time opening for a Principal Electrical Design Engineer in Hudson, Massachusetts. · Job Summary: · The Principal Electrical Design Engineer will define the system architecture, specification, design, development, and testing fo ...
Consulting Analyst

1 week ago

Smithers Akron, United States

Consulting Analyst · At Smithers Information, we provide strategic consultancy, industry insights and market trends, market reports, in person and online conferences and corporate memberships. · We are looking for an experienced Analyst to join our strategic consultancy team. O ...
SOC Analyst I

1 week ago

Fortress SRM Cleveland, United States Full time

Job Description · The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in suppo ...
Equipment Management Analyst Cleveland

3 weeks ago

Ohio Cat Broadview Heights, United States

Description · JOB SUMMARY: The Equipment Analyst works with internal customers from all business units and related third parties to define and document business processes and software requirements for technology initiatives, including Condition Monitoring Contracts, digital mana ...
End User Support Analyst

1 day ago

Tarkett S.A. Solon, United States

The Service Desk Associate will provide (24 x 7) Level 1, 2 and 3 support including provisioning, maintaining, administering, troubleshooting and issue resolution of reported incidents and other requests for supported infrastructure technologies and Support Analyst, Support, Anal ...
Junior Help Desk Specilaist

2 weeks ago

Emerald Resource Group Cleveland, United States

Jr Service Desk Specialist · Location: Cleveland, Ohio · NO C2C or Visa · About Us for the Service Desk Specialist / Help Desk · Join our client, a dynamic and innovative IT solutions provider. We are committed to delivering exceptional IT services and are looking for a driven ...