Patient Services Associate - Philadelphia, United States - Penn Medicine
Description
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customercentered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.Responsibilities:
Credentials:
Education or Equivalent Experience:
- H.S. Diploma/GED (required)
- And 2+ years Medical office experience, or 4 years of customer service experience.
- Associate of Arts or Science
- Education Specialization:
We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.
Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's Work
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