Parks Event Host - Duluth, United States - City of Duluth, MN

Description

Salary: $ $19.00 Hourly

Location : Duluth, MN

Job Type: Temporary (Non-Union)

Job Number: AG24024

Department: Property, Parks, & Libraries

Division: Parks & Recreation

Opening Date: 02/13/2024

Probation Period: N/A

Eligible List Duration: N/A

Job Posting Information

About this Position

• Work Schedule: Will vary week to week depending on facility rentals, with an average of 20-30 hours per week. Shifts could start as early as 8 a.m. and end as late as 12 a.m., including occasional split shifts.
  
• Typical rentals are for events such as weddings, graduations, birthday parties, family reunions, public events, and corporate parties.
  
• All training provided, prior experience with customer service and working independently is desired.
  
• Term starts mid-May and completes at the end of September (max. of 67 working days).

SUMMARY/PURPOSE

To provide customer service while assisting rentals at the Park Point Beach House and other assigned park locations. The position assists on-site customers at a rental by answering questions, providing access through locked doors/gates, cleaning the facility as needed, and tending to emergencies if required.

SUPERVISION RECEIVED

For both one-of-a-kind and repetitive tasks, the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. Incumbents work as instructed and consult with the supervisor.

SUPERVISION GIVEN

Does not supervise.

Essential Duties & Responsibilities (other duties may be assigned)

1. Perform customer service by phone, email, or in person.

2. Enter and maintain data into computer with accuracy, conduct file searches, and retrieve documents.

3. Schedule meetings and assist with coordination of events.

4. Act as on-site supervision of facility and guests.

5. Maintain cleanliness of reservation facility and ensure that facility is reset to standard layout at the conclusion of each event.

6. Assist in other permitting and operations tasks as assigned.

7. Other duties may be assigned.

Minimum Qualifications

Age Requirements

A. Must be 18 or older by date of hire.

License Requirements

A. Possess and maintain a valid Minnesota Class D driver's license or privilege.

Education & Experience Requirements

A. A minimum of one (1) year of related experience to include customer service as a primary responsibility.

Knowledge Requirements

A. Basic knowledge of the methods and materials used in the cleaning and maintenance of facilities.

B. Knowledge of modern office methods, specifically Microsoft Office programs (i.e., Outlook, Word, Excel, Publisher, etc.).

C. Knowledge of problem-solving and conflict-resolution techniques.

D. Knowledge of applicable safety requirements.

E. Knowledge of, or the ability to learn, City policies and procedures.

Skill Requirements

A. Proficiency with Microsoft Office programs, including experience with mail merge, spreadsheets, and databases.

B. Highly effective organizational and time-management skills.

C. Skill in composing business correspondence and preparing documents using independent judgment.

D. Analytical and problem-solving skills.

E. Exemplary customer service skills, including the ability to identify needs, provide prompt responses, and exercise patience, respect, and professionalism in all interactions.

F. Excellent communication skills, both orally and in writing.

G. Skill in the operation of office equipment including, but not limited to, general computer systems, job required software applications, the internet, and modern office equipment.

H. Skill in completing assignments accurately and with attention to detail.

Ability Requirements

A. Ability to listen actively and communicate effectively in order to understand the needs of customers.

B. Ability to represent the organization to other agencies and citizens with a courteous, helpful, and friendly attitude.

C. Ability to interpret questions, provide satisfactory explanations, and resolve complaints.

D. Ability to produce documents using proper sentence structure, punctuation, grammar, and spelling.

E. Ability to assist and monitor people at events, activities, and while using recreational facilities.

F. Ability to operate standard office equipment.

G. Ability to maintain order to ensure safety and security.

H. Ability to act decisively while using good judgment.

I. Ability to work independently and exercise discretion in the absence of specific instructions.

J. Ability to create and maintain a positive working environment that welcomes diversity, ensures cooperation, and promotes respect by sharing expertise with team members, fostering safe work practices, and developing trusting work relationships.

K. Ability to communicate and interact effectively with members of the public.

L. Ability to communicate effectively both orally and in writing.

M. Ability to understand and follow instructions.

N. Ability to set priorities and complete assignments on time.

O. Ability to attend work as scheduled and/or required.

Physical Demands

The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above.

Work Environment

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of places such as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.). The work area is adequately lighted, heated, and ventilated.

Selection Process Information

If you are selected as a finalist, you will be contacted to arrange an interview for this position.

The City of Duluth conducts the following pre-employment checks for this position:

• Criminal History Check
• Driver's License Check
• Drug Screening
• Pre-Work Screening Physical Exam

All final candidates must successfully complete and pass the City's pre-employment process before their first day of employment with the City.

Physical Demands & Work Environment:

Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at , as soon as possible prior to the scheduled date of the exam. TDD services are available through

Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.

Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to .

VETERAN'S PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections

OPEN SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of all documents required for the option that applies to you:

Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge.

Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months.

Spouse of Disabled Veteran
1.) Copy of Marriage Certificate;
2.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
3.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)

Spouse of Deceased Veteran
1.) Copy of Marriage Certificate;
2.) Death Certificate or other proof of death;
3.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge. If Disabled Veteran, also include
4.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)

Preference points will be added to Veteran, Spouse of Disabled or Deceased Veteran, or Disabled Veteran's score only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

PROMOTIONAL OR INTERNAL SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of the documents listed below:

Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 50% or greater, dated within 12 months.

Preference points will be awarded to Disabled Veteran's score one time, on first promotional or internal only selection process after securing City employment, and only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

Please refer to for additional information about Veteran's Preference.

01

Are you age 18 or older?

• Yes
• No

02

Which best describes your driver's license status?

• Valid MN Class D or equivalent
• Valid MN Commercial Class C or equivalent
• Valid MN Commercial Class B or equivalent
• Valid MN Commercial Class A or equivalent
• No valid driver's license

03

Which best describes how you meet the minimum Education & Experience Requirements for the Parks Event Host position?

• I have at least one year of related experience that includes customer service as a primary responsibility.
• I do not meet the requirements for this position.

04

Describe how you meet the Education & Experience Requirements for this position as indicated above (be specific).

05

Please describe a time you provided excellent customer service and why you thought it was excellent.

06

The work schedule for this position will vary week to week depending on facility rentals. Shifts could start as early as 8:00 a.m., and end as late as midnight. If hired for this position, you may have shifts assigned during working weekends, evenings, and holidays. Do you currently have or do you anticipate any prior commitments that would affect your availability in scheduling? What is your work availability?

07

In which months are you available to work?

• April
• May
• June
• July
• August
• September
• October
• November
• December

08

I am a currently enrolled as a full-time student (verification required) and will be under age 22 for the remainder of the calendar year.

• Yes
• No

09

I understand that this position does not qualify for employee benefits.

• Yes
• No

Required Question