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    Sales Operations and Training Manager - Los Angeles, United States - Plastpro & JM Eagle

    Plastpro & JM Eagle
    Plastpro & JM Eagle Los Angeles, United States

    3 weeks ago

    Default job background
    Full time
    Description
    • Lead the sales onboarding process, ensuring new account managers and support staff are equipped with the necessary resources to succeed.
    • Implement engaging and effective training methods for new team members on our products, processes, and systems.
    • Continuously evaluate the effectiveness of training programs, identifying trends and areas for improvement, and maintaining up-to-date learning resources on platforms like SharePoint.
    • Collaborate closely with sales managers and account managers to monitor sales team progress and address any issues.
    • Oversee pricing accuracy in the AS400 system across various markets.
    • Manage sales workflows related to order processing, contracts administration, and customer rebate programs.
    • Direct a team of analysts to research and analyze data for identifying sales growth opportunities.
    • Handle customer complaints requiring escalated resolution.
    • Act as a liaison between the sales operations team and other departments such as Accounting, Credit, Quality, Production, and Logistics.
    • Engage in professional development and educational opportunities relevant to the role.
    • Provide timely and constructive performance evaluations for direct reports.
    • Undertake other duties as assigned.

    Requirements

    • Bachelor's degree in business, marketing, or a related field.
    • 5 to 7 years of experience in sales operations, with a track record of success in management or leadership roles.
    • Comprehensive knowledge of sales technologies.
    • Exceptional ability to design and implement effective training and development programs.
    • Strong analytical skills, with the ability to interpret data to drive strategic decisions.
    • Excellent communication and collaboration abilities, with a talent for working cross-functionally to achieve business objectives.
    • Ability to adapt to changing priorities and manage multiple tasks simultaneously.

    Benefits

    • Medical and Dental Benefits – substantially company-paid
    • Vision insurance
    • 401(k) with company match
    • Company-paid Pension
    • Disability insurance
    • Life insurance – company paid
    • Flexible spending account
    • Paid time off
    • Parental leave
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