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Production Line Attendant
2 weeks ago
Saputo Inc. Franklin, United StatesAt Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of ou ...
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Pouch Operator
1 week ago
American Packaging Corporation Columbus, United States: · **SHIFT**: 3rd shift, 11pm-7am · **SUMMARY**:Operate the Totani pouching machine in the safest, most effective, and efficient manner while adhering to established quality standards. · **ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following: · - Participate in training ...
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Press Support
3 weeks ago
Imprimus Labels and Packaging Dublin, United States**Imprimus Labels and Packaging** is a friendly organization with multiple facilities offering the most comprehensive product labels, flexible packaging, folding cartons, and shrink sleeves printing products. With five plant locations in California, Ohio, and Texas, we produce to ...
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Dining Utility Worker
1 week ago
The Ohio State University Columbus, United StatesScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students: · If you are currently employed o ...
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Food Preparation Worker
1 week ago
The Ohio State University Columbus, United StatesScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students: · If you are currently employed o ...
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Construction Superintendent
2 weeks ago
HGC Construction Columbus, United StatesWe are seeking a highly skilled and experienced Superintendent to join our dynamic team. In this pivotal role, you will oversee and manage all aspects of our construction projects, ensuring they are completed with the utmost quality, on time, and within the budget. As a leader on ...
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Application Engineer
3 weeks ago
Synerfac Technical Staffing Ohio, United States*** HYBRID/REMOTE*** Day Travel is Required at times · Candidates need to reside in the state of Ohio · Our client is looking for an outgoing Applications Engineer to join their growing team Our client is a world leading distributor of electrical power generators while also being ...
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CNC Machinist
1 week ago
Aegis Worldwide Franklin, United StatesAegis Worldwide · CNC Machinist · Franklin, IN · 2nd Shift · $20-25 an hour · If you are looking for a great company with an awesome company culture, consider this Industrial Electrician role in the New Haven, IN area Aegis Worldwide is partnered with a top tier manufacturer i ...
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Superintendent
1 week ago
HGC Group of Companies Mount Air, United States· Position Title: Superintendent · Date Posted: 02/29/2024 · Location: Columbus, OH · Pay Range: N/A · Application Instructions · Apply today · Position Description · We are seeking a highly skilled and experienced Superintendent to join our dynamic team. In this pivotal role, ...
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Superintendent
3 weeks ago
HGC Construction Columbus, United StatesWe are seeking a highly skilled and experienced Superintendent to join our dynamic team. In this pivotal role, you will oversee and manage all aspects of our construction projects, ensuring they are completed with the utmost quality, on time, and within the budget. As a leader on ...
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Superintendent
3 weeks ago
HGC Group of Companies Columbus, United StatesJob Description · Job Description · Position Title: Superintendent · Date Posted: 02/29/2024 · Location: Columbus, OH · Pay Range: N/A · Application Instructions · Apply today · Position Description · We are seeking a highly skilled and experienced Superintendent to join our dyn ...
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Cashier
3 weeks ago
Ohio State University Wexner Medical Center Columbus, United StatesJob Description Provides basic point of sale customer and inventory assistance for a retail or sales operation of the university (e.g., customer service, cashiering, cleaning, displaying, stocking merchandise on the retail floor). This position in Nutrition Services is responsibl ...
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Cashier (HS)
4 weeks ago
Ohio State University Wexner Medical Center Columbus, United StatesJob DescriptionProvides basic point of sale customer and inventory assistance for a retail or sales operation of the university (e.g., customer service, cashiering, cleaning, displaying, stocking merchandise on the retail floor). This position in Nutrition Services is responsible ...
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Superintendent
1 week ago
HGC Group of Companies Columbus, OH, US, United States· Position Title: Superintendent · Date Posted: 02/29/2024 · Location: Columbus, OH · Pay Range: N/A · Application Instructions · Apply today · Position Description · We are seeking a highly skilled and experienced Superintendent to join our dynamic team. In this pivotal role, ...
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Cashier
2 weeks ago
Ohio State University Wexner Medical Center Columbus, United StatesJob Description Provides basic point of sale customer and inventory assistance for a retail or sales operation of the university (e.g., customer service, cashiering, cleaning, displaying, stocking merchandise on the retail floor). This position in Nutrition Services is responsibl ...
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Electrical Engineer
3 weeks ago
Liberty Personnel Services, Inc. Columbus, United StatesHighly respected, national engineering firm is looking to add an Electrical Engineer to their team in Columbus, Ohio · Bachelor Degree in Electrical Engineering · Must have an Ohio PE License · Experience working on power lighting, distribution, and electrical design projects. · ...
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Appliance Technician
2 weeks ago
Aaron's, Inc Obetz, United StatesJob Schedule Service Center Job ID 54211 Post Date 04/04/2024 Apply Save Job · Summary · To perform accurate diagnoses and repair of consumer electronics and appliances in the Service Center. Properly complete all necessary service orders / paperwork associated with the repair. C ...
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chief engineer
1 hour ago
The Tidewater Group Columbus, United StatesWOULD YOU BE INTERESTED IN THIS POSITION We are currently recruiting a CHIEF ENGINEER(see spec's)for a World Class Manufacturing firm in OHIO.,this position is of interest to you or if you might know someone please contact John Wilson,The Tidewater Group, ex202 or email a current ...
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Swiss CNC Operator
1 week ago
Tegra Medical Franklin Facility Franklin, United StatesJob Description · Job DescriptionJob Summary · Operate computer numerical control (CNC) machines, including CNC Swiss style (sliding headstock) lathes, CNC lathes, CNC milling machines, etc. Operate machines to produce small diameter, close tolerance parts, including pointed part ...
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Cashier
1 week ago
The Ohio State University Columbus, United StatesScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students: · If you are currently employed o ...
Customer Experience Spec - Columbus, United States - American Electric Power Company, Inc.
Description
Job Description
**Position Summary:**
The Customer Experience Specialist will be the single point of contact for a customer from the
escalation of their issue through resolution of their issue. The Customer Experience Specialist is
required to communicate with other departments on behalf of customers to resolve customer
issues in a timely manner, as well as effectively communicate why the issue occurred, expected
timeline to resolve and final resolution to the customer to resolve their issue and ensure a
positive outcome wherever possible.
**Key Duties & Responsibilities:**
Receive escalated customer calls/contact and diffuse escalated customer situations through high level problem solving.
Communicate with the appropriate stakeholders to ensure timely issue resolution.
Communicate and work directly with customers in a professional manner to answer all questions and resolve all issues.
Provide call-backs and follow-up with customers to ensure issue resolution.
Complete daily/weekly and longer-term trend reports to manage and track customer issue resolution status and performance.
Adhere to establish service level agreement (SLA) for resolution of escalated customer issues.
Demonstrate excellent time management skills to ensure resolution goals are being met
Work independently and follow directions related to the role with little follow-up from leaders
Minimum Requirements
**Knowledge & Skill Requirements:**
Excellent communication skills written, spoken, listening with ability to explain and interpret issues clearly.
High-energy, drive and ambition.
**Education & Experience Requirements:**
High school education and/or some college.
Undergraduate degree preferred.
+ 1 3 Years of experience in a similar role.
+ Utility/Commodity experience preferred but not required
Familiarity with ticketing systems preferred but not required
**Attributes:**
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas
Early adopter of technology