Digital Customer Experience - Irving - Commercial Metals

    Commercial Metals
    Commercial Metals Irving

    1 day ago

    Description

    Digital Customer Experience & E-Commerce Manager

    The Digital Customer Experience & E-Commerce Manager role is critical to the development and success of CMCs Digital Customer Experience. This dynamic and multifaceted position requires a blend of strategic thinking, technical expertise, and exceptional communication skills to drive CMCs digital customer transformation.

    You are a strategic leader responsible for defining the vision, strategy, roadmap, and scalability of the Digital Customer Experience through eCommerce, customer integrations, and digital/agentic customer support and service. This role bridges various stakeholders across and within specific Lines of Business (LOBs), ensuring the digital strategy aligns with business goals, meets user and customer needs, and delivers market value.

    CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment, or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

    What You'll Do:

    • Define the Digital Customer Experience vision and strategy based on market research, customer feedback, and business objectives at the Enterprise, global level
    • Develop a digital roadmap outlining future features, functions, and release plans at an Enterprise-wide level across existing and new CMC businesses
    • Take legacy platforms to a best-in-class position
    • Plan for CMCs move into an agentic customer experience
    • Work closely with cross-functional teams, including Salesforce Product Managers, IT, design, marketing, sales, and implementation partners, and Sales Enablement to ensure a secure and successful digital development and launch
    • Communicate digital updates, milestones, and the roadmap to internal stakeholders and external customers
    • Lead the digital customer experience development process from concept to launch, including planning, development, testing, and internal and external release
    • Ensure eCommerce websites are user-friendly, visually appealing, and easy to navigate
    • Review the existing design and practicality of the companys online presence and digital platforms and make suggestions around a differentiated and leadership position
    • Make executive decisions to ensure existing and future platforms facilitate profit generation
    • Collaborate with Product Managers, software developers, and members of the Rin & Maintain Scrum teams to ensure alignment to the CMC wider business strategy, and implementation success
    • Focus on adoption, scalability, value automation, and ROI
    • Define and track key performance indicators (KPIs) to measure digital performance and success
    • Analyze traffic to inform website maintenance and marketing strategies effectiveness
    • Develop promotional campaigns in collaboration with the Commercial Operations and marketing teams to launch and increase adoption of sites
    • Provide digital training and support to internal teams, customers, and partners as needed
    • Capture strategies by developing Playbooks by initiative or LOB
    • Manage the digital lifecycle, including updates, enhancements, and end-of-life decisions
    • Monitor market trends and the competitive landscape to identify opportunities for innovation, differentiation, or alternatives that are best-in-class
    • Responsible for increasing online volumes and driving traffic to the websites
    • Focus on providing a frictionless digital customer experience

    What You'll Need:

    • Excellent analytical and critical thinking skills
    • Ability to translate customer needs and market insights into actionable digital requirements
    • Strong leadership and communication skills
    • Understanding of eCommerce and EDI systems with a minimum of two years leading an eCommerce function

    Your Education:

    • Degree in marketing management, business, and information systems

    We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years and we're just getting started.

    If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings, and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career and our world forward. Let's build a better world

    CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state, or local law.

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