- Works in conjunction with upper management to train and develop partners; plan, assign, and direct work; and address complaints and resolve problems.
- Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
- Ensures accuracy of front end procedures and proper execution of all compliance measures.
- Supports the training of front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing.
- Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
- Follows proper shrink management by following guidelines, identifies risks, and implements proper controls.
- Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
- Follows Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
- Intermediate knowledge of store operations required.
- Intermediate understanding of Company checkout policies and procedures.
- Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
- Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
- Intermediate knowledge of cash register.
- Intermediate knowledge of on-site fuel station procedures, if applicable.
- Basic knowledge of SAP for reporting purposes.
- Basic mathematical skills.
- Strong organizational and time management skills.
- Ability to effectively communicate with customers and partners.
- Ability to remain professional and courteous with customers at all times.
- Ability to lead and motivate others.
- Ability to carry out short-term strategic objectives aligned with Company initiatives.
- Ability to prepare reports and business correspondence.
- Must be detail-oriented.
- Ability to learn new processes and transfer knowledge to others.
- Ability to multi-task and work in a fast-paced environment.
- Ability to work safely with sharp objects and hand tools such as knives, box cutters, etc.
- Ability to maintain high levels of confidentiality regarding sensitive information.
- Ability to work flexible schedules including nights, weekends and holidays.
- Minimum 18 years of age required.
- High school Diploma or GED and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
- Health Insurance Portability and Accountability Act (HIPAA) certification required.
- TABC/LACT certification required where applicable.
- Manager Food Safety certification required.
- AML certification required.
- Fuel Operator C Training required where applicable.
- Continuously required to use close vision, distance vision, depth perception or the ability to focus.
- Continuously required to stand or walk.
- Continuously required to talk and hear.
- Frequently required to use hands for reaching, touching or handling.
- Frequently required to use fine finger movements (ex. sorting and typing).
- Frequently required to bend, kneel or squat.
- Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
- Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
- Attendance at work is required.
- Work is generally performed in a retail store.
- Occasionally exposed to outside temperatures and weather.
- Occasionally exposed to extreme cold conditions (non-weather).
- Occasionally exposed to wet, slippery or damp conditions.
- Occasionally exposed to heights.
- Occasionally exposed to cleaning agents.
- Quiet to moderate noise level.
-
Team leader: Payroll processing
1 day ago
Nexus Dynamics Grayson, United StatesTeam Lead Payroll Accountant (m/f/x) with up to 4 days of remote work · Our client, a dynamic and established company in the service industry based in Düsseldorf, is looking for you as a team lead for payroll accountants (m/f/x) in full-time. This position is a direct permanent ...
-
Wastewater/Environmental Engineer as Team Leader
3 weeks ago
Eclipse Enterprises Grayson, United StatesEmployer: Salem Municipality · Location: 88682 Salem/Baden · Working Hours: · An exciting, responsible and independent leadership position in a motivated team · Targeted and comprehensive further training opportunities · Collective remuneration according to personal and colle ...
-
Team Leader
2 weeks ago
Hunter Super Techs - TurnPoint Denison, United StatesPosition Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leaders responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assista ...
-
Team Leader
6 days ago
Jack in the Box Denison, United StatesJob Description · Job Description · Job Description · As the · Team Leader · you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, cl ...
-
Team Leader
1 week ago
Schlotzsky's Denison, United StatesTeam Leader · English · Team Leader Schlotzsky's Denison Job Description · Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader's responsibility is to assist in directing t ...
-
Team Leader
1 week ago
Jack in the Box Denison, United StatesJob Description · Job DescriptionJob Description · As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, clean and saf ...
-
Team Leader
1 week ago
Jack in the Box Sherman, United StatesJob Description · Job DescriptionJob Description · As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, clean and saf ...
-
Team Leader
1 week ago
Jack in the Box Sherman, United StatesJob Description · Job DescriptionJob Description · As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, clean and saf ...
-
Team Leader
2 weeks ago
Jack in the Box Durant, United StatesJob Description · Job Description · Job Description · As the · Team Leader · you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, cl ...
-
Team Leader
2 weeks ago
Jack in the Box Van Alstyne, United StatesJob Description · Job Description · Job Description · As the · Team Leader · you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, cl ...
-
Team Leaders
6 days ago
Jack in the Box Durant, United StatesThis job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for a ...
-
Team Leader
1 week ago
Jack in the Box Van Alstyne, United StatesJob Description Job Description Job DescriptionAs the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, clean and safe. Y ...
-
Team Leader
2 weeks ago
Tractor Supply Durant, United StatesTractor Supply Co. - JobID: [Assistant Store Manager / Team Member] As a Team Leader at TSC, you'll: Execute assigned basic, promotional, and seasonal merchandising activities; Perform Opening/Closing procedures and transport and make deposits to bank; Assess store conditions and ...
-
Team Leader
3 weeks ago
FEAST Enterprises LLC Gainesville, United StatesFeast Enterprises - 219 N. Grand [Restaurant Shift Supervisor] As a Team Leader at Feast Enterprises, you'll: Be responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience; Supervise and ...
-
Team Leader
1 week ago
Jack in the Box Van Alstyne, United StatesJob Description · Job DescriptionJob Description · As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, clean and saf ...
-
Team Leader
6 days ago
Jack in the Box Gainesville, United States"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for ...
-
Team Leaders
4 days ago
Jack in the Box Van Alstyne, United StatesThis job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for a ...
-
Team Leader
4 days ago
Jack in the Box Gainesville, United States'This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for ...
-
Team Leader
1 week ago
Jack in the Box Durant, United StatesJob Description · Job DescriptionJob Description · As the Team Leader you will act as the first-line operational supervisor responsible for training and leading team members in providing a great guest experience. You will create an environment that is fun, friendly, clean and saf ...
-
Team Leaders
1 week ago
Vinder Foods LLC Van Alstyne, United States Full timeThis job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for a ...
Customer Experience Team Leader - Pottsboro, United States - Brookshire Grocery Company
Description
Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 205 stores in four states - Texas, Louisiana, Arkansas, and Oklahoma - with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC's 205-acre outdoor recreation area.Job Summary
Supports upper management to lead front-end operations and staff to promote high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front end partners. Works with upper management to ensure adequate staffing, a clean and safe store environment, and expedient check out services for a pleasant customer experience.
Essential Duties and Responsibilities