Client Care Coordinator - Houston, United States - National Veterinary Associates

National Veterinary Associates
National Veterinary Associates
Verified Company
Houston, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are looking to add a Customer Service Representative to our front office.

  • We would love if you have previous veterinary experience but willing to train the right person. You will be the first friendly face that our clients see and the last person while checking them out. Williness to go above and beyond to make sure the clients are taken care of is a must.
  • This position is extremely critical to the success of Our Team

You will focus on:
Client Services
- answering telephone, proper scheduling of appointments, and in-take and check out of patients using the processes in place. This is a front-of-the-house job, you are our client's first point of contact and the last when they leave.

  • Previous medical clinic receptionist experience preferred
  • Compassion and TLC of all clients, with excellent communication skills.
  • A great attitude
  • Leadership mindset, coachable.
  • Placing all client communications in charts; executing client followups as promised.
  • Knowledge of Avimark software (strongly preferred)
  • Tendency to be tidy
- keeping the reception area & work space neat and clean.

  • Ability to work in a busy environment as a Team Member, and still have a smile at the end of the day for a job well done
  • Other duties as assigned

Salary:
dependent on experience

We see dogs & cats. Ideal applicants posses strong technical, communication, and organizational skills, combined with a positive attitude. Job duties will include cleaning, restocking, organization, facilitating appointments, and patient care.


Required:
Attention to detail

Willingness to learn

Customer Service

  • Outgoing personality
  • Monday through Saturday availability
  • Preferred:
  • AviMark experience is a plus
  • Previous Veterinary Experience
  • Social Media exposure and Marketing
  • National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
  • NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 worldclass specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
  • NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act._
  • NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation._
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