- Work-
- Investing in
- Competitive Benefits: up to 80% of medical premiums, FSA for dependent care, HSA contributions, employer 401k contribution, short/long term disability coverage, performance bonuses.
- Well-Being: mental health care, culture committees, wellness programs, charitable giving match.
- Client Relationship Management: Develop and nurture relationships with assigned clients, understanding their business objectives, challenges, and opportunities.
- Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Needs Assessment: Conduct thorough assessments of client needs and expectations, identifying areas for improvement and opportunities for upselling or cross-selling.
- Solution Delivery: Collaborate with internal teams to develop and deliver tailored solutions that meet the specific needs of clients, ensuring alignment with their goals and objectives.
- Account Planning: Develop and execute strategic account plans to foster long-term relationships and drive client satisfaction and retention.
- Issue Resolution: Proactively identify and resolve any issues or challenges faced by clients, ensuring a positive experience and prompt resolution of problems.
- Client Advocacy: Act as an advocate for clients within the organization, ensuring their voice is heard and their needs are prioritized.
- Performance Tracking: Monitor and track key performance metrics, such as client satisfaction scores, renewal rates, and revenue growth, taking appropriate action to drive improvement.
- Market Insights: Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to clients to help them stay ahead of the curve.
- Client Feedback: Solicit feedback from clients on our services and overall customer experience, incorporating insights to drive continuous improvement initiatives.
- Bachelor's degree in engineering, architecture, or business administration.
- Proven experience in client management, account management, or sales, preferably in a B2B environment.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
- Strong problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
- Results-oriented mindset, with a focus on exceeding client expectations and driving business outcomes.
- Ability to multitask and prioritize in a fast-paced environment, while maintaining attention to detail.
- Proficiency in CRM software and Microsoft Office suite.
- Willingness to travel occasionally for client meetings or events, as needed.
- Travel requirements: 20-30% travel.
-
Manager, Client Enablement
2 weeks ago
PayIt Austin, United StatesPayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consoli ...
-
Manager of Client Relations
3 weeks ago
Red Fan Communications LLC Austin, United States**Who Are We?** · Red Fan Communications is a full-service public relations and marketing communications agency with one goal: Build unique communications strategies that help B2B tech brands dominate their categories and become market leaders. · Our commitment at Red Fan is to b ...
-
Client Implementation Manager
3 weeks ago
PayIt Austin, United StatesPayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consoli ...
-
Client Success Manager
3 days ago
White Glove Storage & Delivery Austin, United States**About us** · White-Glove Storage and Delivery is hiring a Client Success Manager. At White Glove, we work with high-end clients both commercial and residential. Our company is responsible for receiving, storing, and moving fully furnished, high-end homes and occasionally delive ...
-
Client Success Manager
1 week ago
HUB International Austin, United StatesHUB International Limited ("HUB") is a fast-growing, global insurance brokerage providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Ranked 5th among the world's largest insuran ...
-
Client Solutions Manager, Entertainment
1 week ago
Facebook App Austin, United StatesThe Client Solutions Manager for Meta's Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, leverage strong analyti ...
-
Client Success Manager- Remote
2 weeks ago
Veradigm Austin, United StatesWelcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the larg ...
-
Manager-retirement Client Services Training
2 weeks ago
Ascensus Austin, United States**Section 1: Position Summary** · Responsible for managing a team of Client Services coaches. Responsible for implementing a Learning and Development and associate onboarding strategy that will lead to increased client satisfaction, client retention and a positive associate exper ...
-
client manager
3 weeks ago
Parkhill, Smith, & Cooper, Inc. Austin, TX, United StatesAs a Client Manager your role will encompass fostering enduring and robust relationships with our valued clients. Serving as their primary liaison, you'll delve into their needs, ensuring their contentment with our top-tier professional services. Your overarching objective will b ...
-
Client Manager
3 weeks ago
Parkhill Austin, United StatesAs a Client Manager your role will encompass fostering enduring and robust relationships with our valued clients. Serving as their primary liaison, you'll delve into their needs, ensuring their contentment with our top-tier professional services. Your overarching objective will b ...
-
Client Manager
1 week ago
Parkhill Austin, United StatesAs a Client Manager your role will encompass fostering enduring and robust relationships with our valued clients. Serving as their primary liaison, youll delve into their needs, ensuring their contentment with our top-tier professional services. Your overarching objective will be ...
-
Client Manager
4 days ago
tapwage Austin, United States Full timeAs a Client Manager (CM) you'll be responsible for selling Optiv security services and security technology solutions to a select few strategic accounts (typically less than 20) within a geographic territory. You'll also be responsible for owning and coordinating all aspects of th ...
-
Client Success Manager
1 week ago
Evocalize Austin, United StatesAbout the role · As the Client Success Manager, you'll be tasked with overseeing a portfolio of key Evocalize accounts that leverage our Collaborative Marketing Platform to execute impactful digital marketing initiatives. Your primary focus will be driving performance and boostin ...
-
Client & Employee Manager
3 weeks ago
Hand & Stone Austin, United StatesBenefits: · * 401(k) · * Bonus based on performance · * Dental insurance · * Employee discounts · * Health insurance · * Opportunity for advancement · * Paid time off · * Training & development · * Vision insurance · Hand & Stone Massage and Facial Spa is looking for an energetic ...
-
Client Success Manager
1 week ago
HUB International Austin, United StatesHUB International Limited ("HUB") is a fast-growing, global insurance brokerage providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Ranked 5th among the world's largest insuran ...
-
Client Solutions Manager
1 week ago
TikTok Austin, United StatesResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Austin, Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join ...
-
Manager, Client Enablement
1 week ago
PayIt Austin, United StatesPayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consoli ...
-
Client Service Manager
1 week ago
Gallagher Austin, United StatesAbout Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, ...
-
Senior Client Manager
6 days ago
Optiv Austin, United StatesAs a Client Manager (CM) you'll be responsible for selling Optiv security services and security technology solutions to a select few strategic accounts (typically less than 20) within a geographic territory. You'll also be responsible for owning and coordinating all aspects of th ...
-
Client Relationship Manager
1 week ago
Origis Energy Austin, United StatesJoin the Origis Energy TeamOrigis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world' ...
Client Manager - Austin, United States - Parkhill, Smith, & Cooper, Inc.
Description
As a Client Manager your role will encompass fostering enduring and robust relationships with our valued clients. Serving as their primary liaison, you'll delve into their needs, ensuring their contentment with our top-tier professional services. Your overarching objective will be to optimize client retention and cultivate avenues for growth within our client portfolio. This is a full-time, exempt position paid on a salary basis.Life at Parkhill
Parkhill is one of the largest architectural and engineering firms in the Southwest. We have 13 offices located throughout Texas, New Mexico, and Oklahoma.
At Parkhill, Building Community is the reason we exist. We invest in extraordinary people who love investing in their communities.
We are more than planners, architects, and engineers - we are neighbors who choose to live and serve in the communities we work.
We believe in life-work balance, not the other way around.That means developing your personal and professional journey while providing a flexible schedule so you can focus on what matters most.
Increase your impact with our team of passionate collaborators.Whether you are a recent graduate with untapped potential or a professional with proven expertise, we invite you to discover a career path designed for you.
Benefits and PerksCommentary on the purpose of our Benefits
Our benefits include:
Life Balance:
hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.
Your Future Growth:
specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.
Parkhill is committed to providing an equitable and inclusive work environment, free from discrimination and harassment, where employees are treated with respect and dignity.
We are also fully committed to recruiting, retaining, developing, and promoting the most qualified employees without regard to their race, religion, color, sex, gender identity, sexual orientation, pregnancy, marital or parental status, national origin, age, disability, family medical history or genetic information, political affiliation, veteran status, military service, or other non-merit based factors.
It is the policy of Parkhill not to discriminate because of a person's relationship or association with a protected veteran.
This includes spouses and other family members.Also, Parkhill will safeguard the fair and equitable treatment of protected veteran spouses and family members regarding all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.