Client & Employee Manager - Austin, United States - Hand & Stone

    Hand & Stone
    Hand & Stone Austin, United States

    1 month ago

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    Description

    Benefits:

    • 401(k)
    • Bonus based on performance
    • Dental insurance
    • Employee discounts
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Training & development
    • Vision insurance
    Hand & Stone Massage and Facial Spa is looking for an energetic, reliable person to join our management team for the Client and Employee Manager position for our Round Rock Location

    ARE YOU AN EXCEPTIONAL BUSINESS-OPERATIONAL-CUSTOMER SERVICE DRIVEN MANAGER WITH A PASSION FOR THE SPA INDUSTRY? Ready to take your Spa Management experience to new levels?


    WELL LOOK NO FURTHER
    We are an established, well-respected and rapidly growing, full-service Spa.

    The Client and Employee Manager Position responsibilities include:

    The Client Side:

    • Grassroots marketing of the spa throughout the community including local businesses.
    • Sending survey results specific emails to the service providers
    • Following up with clients based on survey results
    • Cancellation of clients - focus on reducing attrition
    • Follow up on customer service issues
    • Reviewing shift notes and handling any issues
    • Responding to Demandforce reviews or others as appropriate

    The Employee Side:

    • Meeting with therapists who work an inconsistent schedule and creating a 2 week schedule.
    • Determining when we are low on massage supplies and making the necessary documentation. (including sheets, fitted sheets, pillow, blankets, towels, and face cradle covers)
    • Ensuring that all stone units have a complete set
    • Ensuring that every room has a complete set of aroma therapy oils
    • Testing the equipment in the massage rooms on a monthly basis.
    * a. IE massage tables, table pedals, table warmers, hot stone units, hot stone thermometers, stools, and hot towel cabbies.


    • Developing the agenda for our quarterly therapist staff meetings as well as leading the team in the meeting.
    • Working with all managers to develop agenda for all staff meetings quarterly
    • Determining when the staff needs re training on spa treatment protocols
    • Recruiting MT's, relationship with schools and speaking at schools
    • Hire Lead MT if needed and mentor
    • Meeting with therapists who have an incident form filled out about them by a client.
    * a. Fill out the necessary documentation for the incident.
    * b. Converse with all parties involved


    • Meeting with therapists who are consistently not following a spa protocol.
    * a. IE running over/shorting clients, not arriving to work 20 minutes before their shift, etc.


    • Meeting with the therapists on a monthly basis to review their average ticket price, overall sales and ranking, request percentage, and call out percentage
    * a. Recommend ways to improve the above statistics


    • Performing 30 day, 90 day and yearly evaluations
    • Ensuring all license and insurance are up to date for every therapist.
    • Updating therapist modalities in Millennium

    Benefits We Offer:

    • Base salary and bonuses
    • Medical/Dental/Vision
    • 401k
    • Supplemental Insurance
    • Paid vacation
    • Flexible schedules
    • Employee discounts
    on products and services

    • Employee rewards program/employee referral bonus