Technology Support Specialist - Chatsworth, United States - Chaminade College Preparatory
Description
Chaminade College Preparatory seeks a service oriented computer professional to join our outstanding IT team as a
_temporary _TECHNOLOGY SUPPORT SPECIALIST** serving Chaminade student, faculty, and staff IT support needs in a multi-campus environment.
Essential Duties and Responsibilities
- Assures quality, timely and efficient services to students, faculty, staff, parents, outside organizations and communities as needed.
- Provides frontline support for faculty & staff with a variety of computer software and hardware issues. Troubleshoots problems and applies recommended solutions.
- Performs hardware upgrades of existing equipment, installations and connections.
- Assists in schoolwide upgrades and installations of locally installed programs.
- Performs workstation setups and configurations as needed.
- Performs periodic virus, malware, and performance optimizations on end user workstations.
- Trains users in the operations of the network and authorized software and informs users on the status of requested orders and Help Desk requests.
- Continually updates and informs the Network Manager on the status of all equipment and user requests.
- Collaborates with Facilities Department to troubleshoot and maintain classroom projection solutions including DLPs, LCD Screens, HDMI, Wireless, and speaker and microphone operations.
- Responds to and followsup on phone communications with vendors and purchase orders as necessary.
- Educates and enforces IT policies on users within scope of position. Reports all violations to the Network Manager or to the Director of Information Systems.
- Provides exceptional customer service and level of excellence required by department. Follows principles of ITIL best practices.
- Works diligently in improving and updating level of technical expertise as the technical field changes frequently.
- Prioritizes multiple tasks/requests for assistance.
- Performs other duties as assigned.
Qualifications
- High School Diploma. Some college is preferred.
- Four or more years experience in the technical support of Microsoft Windows is preferred. Experience in a school setting preferred.
- A+ Certification or related experience/training preferred.
- Previous experience with desktop and laptops running Windows 10 preferred.
- Previous experience with Lenovo hardware preferred.
- Previous experience supporting Windows Desktop Operating Systems preferred.
- Experience with the support and operation of Office365 and other Microsoft programs preferred.
- Experience with video conference tools like Teams, Zoom etc. preferred.
Required Knowledge, Skills, and Abilities
- Passion for Chaminade's mission (see About Chaminade)
- Proactive, detail and service oriented.
- Ability to communicate with team members and end user stakeholders effectively.
- Ability to exercise patience in delivery of customer service.
- Ability to troubleshoot and maintain attached peripherals, structured cabling, wireless access points, cameras and other enterprise devices.
- Ability to disassemble and reassemble laptops.
- Expert level knowledge of Microsoft operating systems and ability to demonstrate how to work through an issue without the use of wizards.
- Proven expertise in software, hardware, and network troubleshooting, upgrades and repairs.
- Working knowledge of network infrastructure, cabling, and network security issues.
- Solid understanding of the machine imaging process and tools. Knowledge of imaging solutions such as Microsoft Deployment Toolkit and how Sysprep operates.
- Familiarity with the use of PowerShell based scripts and commands.
- Familiarity with help desk and asset management systems.
- Intermediate knowledge of supporting cloud based Office 365 & Google Suite solutions.
- Ability to follow documented instructions and be able to think beyond instructions to find solutions.
- Must be able lift equipment up to 50 pounds.
Deadline for Submission of Applications
Applications are being accepted immediately. This position is open until filled.
Salary and Benefits
This is a non-exempt (hourly) position. The pay range is from $30.37 to $35.00 per hour. The salary for this position will be commensurate with experience.
Application Process:
Applicants will be asked to upload a resume and cover letter.
About Chaminade
Chaminade is an independent co-educational Catholic school serving students in grades 6-12 at our two beautiful campuses located in the San Fernando Valley area of Los Angeles.
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