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Intake Associate - South San Francisco, United States - Myriad Genetics & Laboratories
Description
Myriad Women's Health is looking to hire a remote Intake Associate. This role is a part of our Customer Success team within Myriad Women's Health and is integral to the company's success, as every individual client interaction matters. Intake Associates are a part of the larger Customer Success team, who works to resolve and preempt customer issues to ensure a positive customer experience.
At Myriad Women's Health, the Intake team is responsible for the timely and accurate data entry and management of patient orders. You will be a significant contributor to our high-throughput workflow and an integral part of our busy CLIA lab.
Shift: Wednesday-Sunday 10:00am-6:30pm PST, please adjust for your respective time zone.
ACCOUNTABILITIES
90%
Accurate and timely data entry of patient order information
10%
Participating in cross-functional projects to improve the Intake team and larger Customer Success organization
INTERACTIONS/RESPONSIBILITIES
Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy
Collaborate with other teams (Customer Success, EMR, Accessioning) to ensure correct order handling
Be the bridge between the laboratory and Customer Success for a seamless customer experience
Support in the recognition and development of process efficiencies
Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
Participate in projects that extend beyond your day-to-day responsibilities, to stretch you to think outside the box and explore new aspects of Myriad Women's Health
Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done as needed
EDUCATION AND EXPERIENCE
Associate's or Bachelor's degree preferred. We consider experience in lieu of education
Expert knowledge of Google Apps and Mac OS X
SKILLS & MINIMUM PERFORMANCE METRICS:
Excellent typing skills - must be able to type 70+ wpm and 7,000+ KPH
Exceptional attention to detail and organizational abilities
Able to handle complex issues and workflows
Can self-prioritize tasks and assignments
Demonstrates a high level of professionalism, integrity, and reliability
Accepts feedback and is open to criticism
Thrives in a dynamic, fast-paced, team-based environment
Minimum Speed/Bandwidth Requirements
50 Mbps (MegaBits Per Second) - download (or Down)
5 Mbps - upload (or Up)
Physical and Mental Job Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and depth perception.
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