- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Pay $20.00/Hr commensurate with prior experience.
- In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision, and supplemental benefits to full-time associates. Retirement 401k program is to both full-time & part-time staff who qualify.
-
Front Office Supervisor
1 week ago
Highgate Hotels, Inc. Louisville, United StatesThe Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome Office Supervisor, Office, Su ...
-
Front Office Supervisor
1 week ago
The Galt House Hotel Louisville, United StatesThe Front Office Supervisor is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. This role directs, implements, and maintains a service and management philosophy that guides associates on providing a high-level guest exp ...
-
Box Office Supervisor
1 week ago
Live Nation Entertainment Louisville, United StatesLive Nation Entertainment - JobID: JR-69853 [Store Supervisor] As a Box Office Supervisor at Live Nation, you'll: Direct and supervise staff and other employees performing similar services as directed; Provide friendly customer service by greeting and proactively assisting custom ...
-
Front Office Supervisor
1 week ago
Highgate Hotels Louisville, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
SAP Fullstack Developer
1 week ago
FusionTech Graymoor-Devondale, United StatesAt Graymoor-Devondale, as an employee of DB Systel GmbH, you will actively shape the digitalization of Deutsche Bahn and play a crucial role in shaping the future of the company. We are an interdisciplinary team and conduct self-organized and agile consulting based on digitalizat ...
-
Flooring installer
1 week ago
Infinity Ventures Blue Ridge Manor, United StatesReference: To strengthen our team, we are looking for a tile layer (m/f/d) as a renovation specialist for our Kaufbeuren branch as soon as possible in full-time for the renovation department. · Your responsibilities: · - Exclusively reconstruction activities at constantly changin ...
-
Dispatch Supervisor
1 week ago
The Southern Baptist Theological Seminary Louisville, United StatesThe Dispatch Supervisor is a member of the Department of Campus Police and reports to the Assistant Chief of Operational Support. The Dispatch Supervisor manages the Campus Police Dispatch Center and includes management oversight of a team of approxi Supervisor, Dispatch, Police ...
-
Microbiology Supervisor
1 week ago
Zoetis Louisville, United StatesZoetis Reference Laboratories (ZRL) is seeking an experienced veterinary Microbiology Laboratory Supervisor for its Louisville, KY location. This laboratory offers a high-volume testing service for customers throughout the United States. Applicants should have strong experience i ...
-
Ferretti Search Louisville, United StatesFerretti Search is currently seeking a Maintenance Supervisor for a manufacturer. This role is based in Louisville, KY. · Position: Industrial Maintenance Supervisor · Location: Louisville, KY · Schedule: 1st shift/ M-F 6am-3pm · What's in it for you? · Autonomy: Operate as the s ...
-
Accounting Associate
1 week ago
Dismas Charities Louisville, United StatesJoin DISMAS and work as an Accounting Associate for one of the nation's largest not-for-profit providers specializing in community-based adult re-entry programs. Dismas Charities provides quality, cost-effective community-based residential and non-residential supervision and trea ...
-
Shift Supervisor
6 days ago
GardaWorld Louisville, United StatesJob Description · JOB SNAPSHOT · Job Title: Supervisor · Location: Louisville, KY · Pay Rate: $18.50 / hour · Shift & Hours: Monday - Friday 8:00 a.m. - 4:00 p.m. (Full Time 40 hours) · Who is GardaWorld? · GardaWorld is the world's largest privately-owned security services compa ...
-
Front Desk Receptionist
5 days ago
Seven Counties Services Louisville, United StatesJob Description: · Under moderate supervision, performs variety of administrative or business office functions, including front desk/reception, data entry, filing, typing, and report-running, handling problems and deviations according to instructions, procedures, previous traini ...
-
Counter Sales- Full Time
1 week ago
Fisher Auto Parts Inc. Spencer, United States Full time**KEY RESPONSIBILITIES**: · The Store Counterperson position is responsible for many facets of the store's daily operation including: · Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company's core va ...
-
Collector, Drug
1 week ago
Quest Diagnostics Incorporated Louisville, United StatesCategory Per Diem and On Call Location Louisville, Kentucky Job function Operations Job family Per Diem Examiner · Shift Day Employee type On Call Work mode Remote · Under the direction of the Branch Manager or Field Leader, the Collector's primary responsibility is to provide co ...
-
Production Supervisor
2 weeks ago
Precision Metal Works Louisville, United StatesSUMMARY: · Precision Metal Works manufactures metal stamped parts and components for the appliance and automotive industries. We have approximately 200 team members with two manufacturing facilities in Louisville, KY and one in Frankfort, KY. Our facilities boast 40 stamping pres ...
-
Radiology Patient Coordinator- FT Flex
1 week ago
Outpatient Imaging Affiliates LLC Louisville, United StatesJob Type · Full-time · Description · Heartland Imaging is seeking a highly motivated, enthusiastic, compassionate individual who is a strong communicator to join an energetic, patient-focused team Are you passionate about patient care? Do you love interacting with people? Come an ...
-
Shift Supervisor
2 days ago
Maryhurst Louisville, United StatesJob Description · Job DescriptionCompetitive wage starting at $19.80/hr · ***Opportunity to receive 2 raises within the first 90 days *** · At Maryhurst, our residential programs, community-based homes, and our outpatient clinical programs all work to serve children in the greate ...
-
Revenue Cycle Supervisor
1 week ago
TEKsystems Louisville, United States ContractDescription: · The Revenue Cycle Supervisor serves an integral role within our Revenue Cycle department at our Louisville, KY Home Office. Accountable and responsible for the timely and accurate preparation and submission of all claims to appropriate pay sources on a regular bas ...
-
Medical Transport Specialist
18 hours ago
Quest Diagnostics Incorporated Louisville, KY, United StatesCategory Per Diem and On Call Location Fairport, New York Job function Operations Job family Per Diem Examiner · Shift Day Employee type On Call Work mode Remote · Under the direction of the Branch Manager or Field Leader, the Collector's primary responsibility is to provide cove ...
-
Robert W. Baird & Company, Inc. Louisville, United StatesConduct retail branch office examinations, including targeted interviews of Financial Advisors and On-Site Supervisors. Test, assess, document and report on the adequacy and effectiveness of PWM Supervision. Leverage resources to provide accurate and Compliance Officer, Complianc ...
Front Office Supervisor - Louisville, United States - La Quinta Denver - Louisville / Boulder
Description
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:La Quinta Denver - Louisville / Boulder
902 W Dillon Road Louisville, CO 80027Overview:
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
