Outbound Sales Specialist - Cincinnati, United States - altafiber

altafiber

Verified Company

Cincinnati, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing.

The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell, (70%)
Initiate and obtain sales through lead lists while meeting productivity metrics
Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell
Effectively multitask between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing
Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%)
Take direction from upper management and complete administrative duties (5%)

Education

Four years of High School or equivalent

Experience

0 to 2 years of experience
Prior experience in sales or marketing highly preferred
Prior experience in telecommunications preferred
Prior experience in a call center preferred
Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

Excellent oral, written, and interpersonal communication skills necessary
Ability to work independently within a team environment with mínimal supervision adhering to performance measurements and sales goals
Proficient problem solving and analytical skills
Demonstrated success working in a sales environment

Supervisory Responsibilities
No Supervisory Responsibility